Amazon FBA Operations Manager (Remote)

• business. This is a hands-on, high-responsibility role that combines strategic leadership with
• daily operational execution. You will both manage and actively participate in core
• operational activities — overseeing the Supply Chain Manager, handling Amazon account
• health, and ensuring smooth coordination across logistics, purchasing, and marketplace
• operations.
• The ideal candidate thrives in a fast-paced, high-growth environment, is extremely detail-
• oriented, and enjoys mentoring a small team while staying hands-on in operations.
• This role is 50% individual contributor and 50% manager. Reports to COO.

Highlights

• ● Full-time 40 hours per week
• ● Competitive salary based on experience.
• ● Performance-based incentives/bonuses.
• ● Professional growth opportunities in e-commerce
• ● Remote position
• ● Health insurance stipend
• ● Paid vacation

90 Day Objectives

• ● Master day-to-day supply chain and operations: Fully understand all processes
• from China supplier production to 3PL and Amazon FBA, including logistics,
• inventory management, and issue resolution.
• ● Learn and master Amazon Seller Central: Understand workflows for order
• management, account health, and compliance, while building the skills to
• independently identify and resolve policy, IP issues (if any), or operational issues.
• ● Understand and apply seasonal forecasting: Learn existing forecasting models,
• analyze historical sales data, and consider seasonal factors to ensure accurate
• demand planning.
• ● Submit actionable demand forecasts: Produce reliable demand forecasts that
• aligned with seasonal trends and operational constraints.

Key Performance Indicators

• ● Healthy Inventory Levels - Target 60-90 days inventory available at 3PL warehouse
• for each SKU
• ● Less than 8 SKUs overstocked beyond forecast period (typically 6 months)
• ● Less than 4 SKUs overstocked at Amazon FBA (greater than 75 days inventory)
• ● Less than 2 SKUs understocked at Amazon FBA (less than 21 days inventory)
• ● Amazon Inventory Performance Index (IPI) - Greater than 465

Key Responsibilities

Operations & Supply Chain

• ● Oversee the Supply Chain Manager and ensure end-to-end supply chain operations
• run smoothly, from supplier production in China to 3PL warehouses in the USA, and
• final delivery to Amazon fulfillment centers.
• ● Actively support the team during critical operational periods — stepping in to execute
• and problem-solve logistics, customs clearance, or inbound delays.
• ● Provide guidance and make strategic decisions on inbound logistics, customs
• clearance, and domestic transport.
• ● Maintain visibility on inventory levels and work with the Supply Chain Manager to
• prevent stockouts or excess inventory.
• ● Bring hands-on experience in supply chain management, including creating and
• managing seasonal and monthly forecasting models, with proven ability to make
• accurate forecasts that guide purchasing and replenishment.

Amazon Marketplace Operations

• ● Oversee the Supply Chain Manager to ensure order management and supervise
• Administrative Assistant in handling customer service and timely resolution of
• account-related issues.
• ● Manage Amazon account health, including policy violations, IP complaints, and other
• compliance issues, resolving them independently and efficiently.
• ● Hands-on expertise in Amazon Seller Central — directly executing operational tasks
• when needed.
• ● Coordinate with internal teams to ensure the PPC team can adjust advertising
• strategies based on inventory levels.
• ● Monitor product listings, rankings, and competitor activity to maintain
• competitiveness.

Vendor & Purchasing Management

• ● Source, negotiate, and manage relationships with suppliers, freight forwarders, and
• 3PL providers.
• ● Evaluate vendor performance and ensure high-quality standards and on-time
• deliveries.
• ● Oversee purchasing activities, ensuring cost-efficiency while maintaining product
• quality.
• ● Step in to negotiate or manage critical supplier issues when escalation is required.

Leadership & Team Management

• ● Manage and mentor a small team of 2–3 operations staff.
• ● Establish clear processes, KPIs, and accountability for the team.
• ● Promote a continuous improvement culture, driving efficiency gains of “1% better
• every day.”
• ● Lead by example — working alongside the team in daily operations, modeling
• problem-solving, and maintaining high execution standards.Balance strategic
• direction with direct, hands-on involvement to ensure flawless execution.
• ● This role may also involve ad-hoc projects and other analysis or operational tasks
• beyond those listed, as required to support the evolving priorities of the business.

Qualifications (Must-Have)

• ● 3+ years of hand-on experience in operations, supply chain, or logistics in an
• Amazon environment.
• ● Extremely detail-oriented, process-driven, and highly organized, with a focus on
• continuous improvement.
• ● Comfortable working in a fast-paced, dynamic environment with partial overlap to the
• U.S. East Coast time zone.
• ● Strong knowledge of Amazon FBA logistics, 3PL operations, and international
• shipments (China to USA), including customs and freight forwarding.
• ● Proven track record in forecasting, inventory planning, and demand analysis to
• support seasonal and replenishment cycles.
• ● Hands-on experience managing Amazon account health, including policy violations,
• IP complaints, and compliance issues.
• ● Solid understanding of how PPC advertising and marketing performance impact
• inventory and operations.
• ● Fluent in English (required); strong communication and analytical skills.

Nice to Have

• ● Ability to speak Mandarin to communicate effectively with Chinese suppliers.
• ● Experience launching new products on Amazon.
• ● Familiarity with forecasting tools or third-party Amazon software (e.g., Helium 10,
• SoStocked).
• ● Familiarity with Project Management tool (Clickup, Asana)
• ● Prior experience in managing small teams in eCommerce.
• ● Proficiency in Google Sheets/Excel for analysis and reporting.