Supervisor, CLCM

Supervisor, CLCM

Taguig, Metro Manila, Philippines

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Job Openings Supervisor, CLCM

About the job Supervisor, CLCM

Roles and Responsibilities

Under the supervision of the team Assistant Vice President (“AVP”), Supervisors – Client Lifecycle Management – Fiduciary are responsible for assisting the management team with migrations, and projects, routine deliverables, and mentoring 1-4 junior staff members considered direct reports. This includes, but is not limited to, the following:

Revenue Opportunities

• manage the contract review allocation of each applicable jurisdiction while ensuring accurate identification of service caps stipulated, and timely completion;
• work with junior staff members to manage the quality control of each applicable jurisdiction;
• maintain the database of each applicable jurisdiction, and ensure newly onboarded clients are included in the review list;
• liaise with stakeholders across applicable jurisdictions, and manage changes as well as expectations;
• enhance, and streamline the overall revenue opportunities process; and
• perform review tasks, and help cover responsibilities of Assistant Vice Presidents, as necessary.

Delaware Entity Services/Global Entity Services

• manage the deliverable allocation of each workstream while ensuring accurate, and timely completion;
• work with junior staff members to manage the quality control of each workstream;
• establish good communication with stakeholders, and manage changes as well as expectations;
• enhance, and streamline the overall Delaware Entity Services/Global Entity Services workstream in Manila CoE;
• document, and plan applicable changes with operating procedures; and
• perform review tasks, and help cover responsibilities of Assistant Vice Presidents, as necessary.

Docusign/Document Filing

• manage the deliverable allocation while ensuring accurate, and timely completion based on established Fiduciary guidelines;
• work with junior staff members to manage the quality control;
• enhance, and streamline the overall Docusign/Document Filing workstream;
• identify, generate, and publish monthly KPIs for management reporting; and
• perform review tasks, and help cover responsibilities of Assistant Vice Presidents, as necessary.

Training and Development

• demonstrating a commitment to acquiring new capabilities, and constantly striving to improve performance;
• proactively seeking out, and taking advantage of training, and development opportunities; and
• developing a continuous learning plan in conjunction with the management team.

Risk Management

• acting in accordance with legal, regulator, and internal risk management requirements, including complying with all MFS policies and procedures, and internal guidance notes; and
• reporting business issues to the Senior Vice President, and Global Head of Service Line.

Business Process Management

• understanding, and speaking knowledgably about the firm’s services, and their value;
• developing personal networks inside, and outside the firm for the benefit of the firm;
• delivering engagements on time, and to the client’s full satisfaction;
• exhibiting integrity, and confronting unethical actions;
• being aware of the sensitivity of information, and treat it appropriately; and
• demonstrating a high productivity level in work through time, and cost control.

Other

• facilitate the migration of new processes, if any;
• responsible for training 1-4 junior staff members considered direct reports;
• planning, implementation, and supervision of the daily workflow of junior staff members considered direct reports;
• assisting the management team with compilation of management, and risk reporting data; and
• assisting with ad-hoc projects, including reporting, as required.

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