Medical Receptionist

Job Title: Medical Receptionist and Insurance Verification Specialist

Note: The hours we are looking to fill would be full-time, 5:2 block schedule working every other weekend.

Job Summary

We are seeking a skilled and detail-oriented individual to join our healthcare facility as a Medical Receptionist and Insurance Verification Specialist. In this role, you will be responsible for greeting and registering patients, ensuring accurate and efficient check-in processes, and performing insurance verification tasks. The successful candidate will possess excellent communication and organizational skills, as well as a strong understanding of medical insurance procedures. This is a vital position within our organization that directly impacts the patient experience and overall operational efficiency.

Responsibilities

• Greet patients warmly and professionally, ensuring a positive and friendly atmosphere in the reception area.
• Accurately register patients by collecting and verifying their personal information, medical history, and insurance details.
• Verify insurance coverage and benefits for patients using electronic systems, contacting insurance providers, and interpreting insurance policies and procedures.
• Communicate insurance coverage information to patients, including copays, deductibles, and any other relevant financial obligations.
• Answer incoming calls and direct them to the appropriate departments or individuals, providing information and assistance as needed.
• Schedule patient appointments, procedures, and follow-ups, coordinating with healthcare providers and maintaining the appointment calendar.
• Collect payments from patients, process insurance claims, and ensure proper billing and coding procedures are followed.
• Maintain accurate and up-to-date patient records in the electronic health records (EHR) system, including demographic and insurance information.
• Provide necessary forms and paperwork to patients, ensuring completion and accuracy.
• Collaborate with medical staff, nurses, and other healthcare professionals to ensure a seamless patient experience and resolve any issues related to insurance coverage or billing.
• Stay updated on changes in insurance policies, procedures, and codes, and communicate relevant updates to the appropriate stakeholders within the organization.
• Maintain patient confidentiality and adhere to all HIPAA regulations and guidelines.

Qualifications

• High school diploma or equivalent. Some college coursework in healthcare administration or related field is preferred.
• Proven experience as a medical receptionist or similar role in a healthcare setting.
• Strong knowledge of medical insurance verification processes, including insurance plans, coverage, eligibility, and authorizations.
• Familiarity with medical terminology, procedures, and coding (ICD-10, CPT) is highly desirable.
• Proficient in using electronic health record (EHR) systems and medical office software.
• Excellent interpersonal and communication skills, with the ability to provide exceptional customer service to patients and effectively collaborate with staff.
• Exceptional attention to detail and accuracy in data entry and documentation.
• Ability to handle a fast-paced work environment and prioritize tasks effectively.
• Strong organizational and multitasking abilities.
• Professional demeanor, maintaining confidentiality, and displaying empathy and compassion towards patients.