Operations Assistant Manager (McKinley)

• Operations Assistant Manager (McKinley) | Onsite
• at Tasq Staffing Solutions, Inc.
• On-siteTaguig, Metro Manila, PhilippinesPhilippines - CorporateFull-time
• Posted today
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Description

Work Setup: Onsite (McKinley, Taguig)

Job Summary

The Operations Assistant Manager plays a pivotal role in leading supervisors to achieve SLA targets, uphold quality standards, and boost team performance, serving as the vital link between frontline action and senior leadership to drive smooth, scalable operations.

Key Responsibilities

• Lead and inspire Operations Supervisors across Tier 1-3 CE functions to drive excellence.
• Consistently achieve SLA, CSAT, quality, and productivity goals, setting the standard for success.
• Take charge of escalations involving complex technical, billing, policy, and compliance challenges.
• Partner closely with QA, Training, Workforce, and Product teams to enhance performance and ensure readiness.
• Analyze operational trends, identify risks, spearhead improvements, and keep leadership informed.
• Champion ramp planning, staffing readiness, and foster internal mobility to build a strong team.

Qualifications

• Bachelor’s degree
• Minimum 24 months experience as a Sr. Operations Supervisor or equivalent.
• Proven expertise in chat, email, and ticket-based support operations that drive exceptional customer experiences.
• Demonstrated experience in overseeing performance metrics and leading teams within a dynamic BPO environment.

Core Competencies

Leading and inspiring teams to achieve outstanding performance

Making strategic, data-driven decisions to drive operations forward

Building strong connections through effective stakeholder communication

Proactively managing escalations and mitigating risks

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Expert staffing solutions—trusted, flexible, and efficient

Founded by experts with more than 100 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs.

We offer flexible, efficient and collaborative solutions to any organization. Whatever your staffing requirements may be, you can expect exceptional service from our team.