Program Manager Autism & Montessori Kids Division

• Program Manager – Autism & Montessori Kids Division
• OneHealth – Montessori Kids

Position Overview

The Program Manager is accountable for providing leadership, support, and oversight of the day-to-day operations within the Autism and Montessori Kids division at OneHealth . This role ensures seamless intake, onboarding, service planning, scheduling, provider matching, billing, and clinical coordination. The Program Manager serves as a key leader in supporting families, providers, and staff while ensuring compliance with quality, financial, and legislative standards.

Program Operations

• Lead the intake and onboarding of 30–40 new clients within the Autism & Montessori Kids division.
• Ensure onboarding documentation is fully completed, filed, and signed off by administrative staff.
• Serve as the primary relationship owner for assigned clients and families, maintaining communication about service plans, funding (Ontario Autism Program, benefits administration, and other sources), and progress.
• Service planning and provider matching : collaborate with families and clinical supervisors to align client needs with qualified providers.
• Manage scheduling and rescheduling , ensuring sessions are aligned with provider availability, family needs, and service authorizations.
• Partner with marketing to deliver workshops and campaigns that engage families and support community awareness.

Clinical Caseload Monitoring

• Collaborate with clinical supervisors, senior therapists, and instructor therapists to ensure treatment plans are implemented with fidelity.
• Develop and maintain service plans with the clinical team.
• Monitor clinical documentation, treatment delivery, and quality assurance.
• Ensure all support provided aligns with person-directed plans that respect dignity, rights, and well-being.
• Lead weekly clinical team meetings to review service delivery, assignments, and quality standards.

Financial Management

• Review and reconcile service plan budgets , billing, and payments.
• Monitor program revenue and staffing expenditures to ensure financial accountability.
• Approve payroll for supervised staff.
• Ensure billing accuracy with families, funding sources, and third-party payers.

Staffing, Training & Development

• Manage the recruitment, onboarding, and training of staff and providers.
• Oversee provider credentialing and compliance requirements.
• Foster a strong team culture through team norms, regular meetings, effective communication, and conflict resolution.
• Ensure staff follow the Employment Standards Act, Occupational Health & Safety Act, Services and Supports to Promote the Social Inclusion of Persons with Developmental Disabilities Act , and other relevant regulations.
• Provide coaching, mentoring, and performance feedback to supervisory staff.

Program Administration

• Maintain appropriate staff and provider schedules.
• Adjust scheduling to respond to staffing changes or client needs.
• Oversee and approve therapy timesheets, aligning with service plans.
• Ensure program goals align with OneHealth’s Montessori Kids mission and overall strategic objectives.

Qualifications

• College Diploma or Bachelor’s degree in Human Services, Education, Psychology, or related discipline .
• Training or certification in CPI (Crisis Prevention), Conflict Management, Leadership, Disability Studies, or ABA is an asset.
• Minimum 5–7 years of supervisory/management experience , preferably in autism services, education, or developmental services.
• Experience with service planning, budgeting, billing, and scheduling .
• Strong knowledge of Autism Spectrum Disorder and evidence-based treatment models.
• Demonstrated skills in people management , coaching, and staff development.
• Competency with scheduling and database systems.
• Knowledge of Ontario’s relevant legislation (ESA, OHSA, Social Inclusion Act).
• Experience with residential/respite or therapy center programs is an asset.
• Bilingualism in English and French considered an asset.

• 📍 Location : OneHealth Montessori Kids Centre – Ottawa, Ontario
• 💼 Employment Type : Full-Time
• 📊 Compensation : Based on experience