Customer Service Admin (Live Events & Customer Fulfillment Support)

Overview

Application

Job Title: Customer Service Admin (Live Events & Customer Fulfillment Support)

Location: Remote

Hours: Full time, 9:00 AM - 5:00 PM MST

About the Company

Our client is a startup helping Canadians become real estate investors through online events, bootcamps, and high-ticket coaching, offering community support and weekly calls. Their clients value the company's proactive communication, trustworthiness, and professionalism. They pride themselves on delivering a high-touch, impactful experience for clients.

About the Role

This role focuses on customer digital fulfillment and on-call event management to ensure all live sessions and student communications run smoothly.

Core Responsibilities

• Customer digital fulfillment
• On-call event management during live sessions

Core Tasks

• Execute Calls / Event Deliverables / Coaching / Inbox Management
• Run all live sessions, including weekly and weekend calls
• Prepare event assets: slides, videos, timers, surveys, and event links
• Admit attendees and manage chat during sessions
• Fulfillment requests from Ben, including providing resources, links, and course access
• Launch and manage calls
• Breakouts & spotlight speakers
• Gifts, bonuses, and follow-ups
• Respond to students quickly and clearly
• Clear inbox with solutions

Requirements

• Has a solid 2+ years of experience in live event management, customer support, or digital fulfillment roles
• Strong communication and problem-solving skills
• Ability to multitask and manage live sessions efficiently
• Proficiency with online tools for events and course management

Operating Standards

Clarity – Should clearly understand what to do and where to go
Speed – Calls run smoothly and customers receive fast responses
Accuracy – Links, assets, and information are correct
Integrity – Work and communication are honest and professional
Results – Calls, deliverables, and student support are executed efficiently and completed
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