About The Role

Develop and manage Katch Membership Programme, including acquisition, engagement, retention, and loyalty initiatives.
Oversee Katch Mall operations, merchandising strategy, and sales performance.
Design exclusive member benefits, campaigns, and fan experiences.
Analyze member and customer insights to improve engagement and conversion.
Develop commercial opportunities through merchandise, memberships, partnerships, and cross-promotions.
Work closely with Artist Management, Concert Production, and Marketing teams to maximize fan monetization.
Establish KPIs, operational processes, and performance reporting.
Degree holder in Business, Marketing, E-commerce, CRM, or related disciplines, or equivalent qualification at HKQF Level 5
Minimum 8 years of experience in Membership, CRM, Loyalty, E-commerce, Entertainment, or Lifestyle sectors.
Strong understanding of customer engagement, community building, and digital commerce.
Experience in driving revenue growth and customer retention.
Commercially minded, analytical, and results-oriented.
Strong stakeholder management and communication skills.
Experience in team management is preferred as supervisory level.
Good command of written and spoken English and Chinese.
Attractive remuneration package
Career progression opportunities
Discretionary performance bonus
Medical & Dental insurance
Birthday leave
Anniversary leave
Study leave
Study subsidy scheme
Employee property loan / personal loan scheme
Numerous other staff benefits

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Manager, Membership & Digital Commerce