IT Support Technician

Since 2012, Giving Home Health Care has been supporting individuals impacted by health conditions related to their work in nuclear facilities for the Department of Energy. With a focus on personalized, in-home care, we are committed to assisting those who have dedicated their careers to these vital roles. As a fast-growing, leading provider, we proudly serve patients across Arizona, Colorado, Kentucky, Missouri, Nevada, New Mexico, Tennessee, Texas, and Utah.

If you’re a compassionate individual who puts patients first and thrives in a mission-driven, collaborative environment, we want you to join our team! Apply today and help us continue delivering exceptional care to those who need it most.

The IT Support Technician provides first-line technical assistance to employees, ensuring smooth operation of hardware, software, and network systems. This entry-level role is ideal for individuals eager to learn and grow in IT support while delivering exceptional customer service.

Responsibilities

• Act as the first point of contact for IT-related issues via phone, email, and in-person.
• Install, configure, and maintain desktops, laptops, printers, and peripherals.
• Troubleshoot hardware, software, and network connectivity problems.
• Assist with user account management, password resets, and access control.
• Perform routine system updates, backups, and maintenance tasks.
• Document technical issues and solutions in the IT knowledge base.
• Support IT projects, including system upgrades and deployments.
• Ensure compliance with security protocols and data privacy standards.

Qualifications

• Associate’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 1+ years of experience in technical support or help desk role.
• Basic knowledge of Windows operating systems.
• Familiarity with Microsoft Office Suite and common business applications.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Alignment with company mission and values (Humility, Empathy, Advocacy, Respect, Teamwork).

Preferred Qualifications

• CompTIA A+ or similar entry-level IT certification.
• Experience with help desk ticketing systems (e.g., ServiceNow, Zendesk).
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Familiarity with cloud-based telephony platforms (such as RingCentral)