IT Quality Analyst (Hybrid)

• IT Quality Analyst (Hybrid) | Las Piñas
• at Tasq Staffing Solutions, Inc.
• HybridLas Piñas, Metro Manila, PhilippinesPhilippines - CorporateFull-time
• Posted today
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Description

• Work Arrangement: Hybrid – predominantly WFH, works outside to meet clients as needed
• Work Schedule: Shifting, no fixed weekends off, no guaranteed local holidays off, may be requested to go on OT as needed
• Work Location: Las Piñas

Required Qualifications

• Minimum of 2 years experience as an IT Support Quality Analyst
• Minimum of 3 years experience as IT Support with knowledge of troubleshooting and remote assistance
• Bachelor’s Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT/Computer-related course

Key Responsibilities

• Lead daily engineer audits and energize the team through engaging calibration sessions.
• Provide hands-on, side-by-side audits coupled with real-time coaching to empower engineers.
• Host dynamic weekly ticket reviews with team leaders, and share impactful QA updates via roadshows and training sessions.
• Deliver comprehensive weekly and monthly quality reports, while swiftly escalating any quality concerns to management.
• Take on additional responsibilities as needed, collaborating seamlessly across departments to drive success.

Key Technical Skills

• Deep knowledge of process flow and development, paired with exceptional analytical and problem-solving abilities.
• Skilled in crafting, testing, and documenting innovative and efficient IT testing solutions.
• Proven ability to juggle multiple projects, swiftly adapt to shifting priorities, and excel in dynamic, team-driven environments.
• Highly detail-oriented and self-driven, with the flexibility to work independently or as part of a collaborative team.
• Strong communicator with outstanding interpersonal skills and a commitment to excellent customer care.
• Hands-on experience managing IT systems, including installation, maintenance, and operations support within call center and corporate environments.
• Professional and adaptable, always striving to surpass expectations and deliver top-tier results.

Benefits

With 50k signing bonus given once regularized.

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Expert staffing solutions—trusted, flexible, and efficient

Founded by experts with more than 100 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs.

We offer flexible, efficient and collaborative solutions to any organization. Whatever your staffing requirements may be, you can expect exceptional service from our team.