Staff Technical Writer

About Goods & Services

Goods & Services is a product design and engineering company.

We solve mission-critical challenges for some of the world’s largest enterprises, with deep expertise in highly regulated industries—including life sciences and financial services . Our design-led approach allows us to apply cutting-edge capabilities in AI, Data and Hardware Engineering to companies of any size.

Headquartered in the United States , we operate regional development centers in Mexico and the United Kingdom . This global footprint—anchored by our nearshore model—enables us to deliver at scale with the speed, efficiency, and cultural alignment our clients expect.

About the job

Goods & Services is looking for a Staff Technical Writer who will own, design, and execute comprehensive documentation strategies for our Mobile & Cloud platform programs, ensuring compliance with internal and regulatory standards. The work you produce will be used by external partners and internal technical and regulatory teams.

What you’ll do

• Collaborate with software engineers and product managers to document REST APIs, SDK workflows, and cloud-based architecture.
• Maintain and organize internal technical knowledge bases using Polarion.

What you’ll need

• 3+ years technical writing experience, preferably developing highly-technical user documentation for advanced engineering customers.
• Experience developing API and SDK documentation for the iOS and Android platforms.
• Hands on experience with Polarion.
• BA/BS in Technical Communications, Computer Science, Engineering, or related field.
• Excellent written English skills.
• Excellent verbal interpersonal skills.
• Eagerness and aptitude to learn new technologies quickly.
• Ability to contribute broadly to documentation structure and design.
• Comfort with a changing, dynamic software development environment.
• Able to handle high workload, multiple responsibilities, and tight deadlines.
• Motivation to succeed while working independently.

Nice to have

• Familiarity with content creation on Confluence or similar systems; experience with Arena.
• Exposure / experience to AI tools to assist with documentation creation.