IT Operations Engineer 資訊系統工程師

• 17LIVE 正在尋找一IT Operations Engineer (資訊系統工程師)！
• 我們是Security & Operations 簡稱SecOps。SecOps的理念是：“讓每個人都變得更有生產力，更有效率“
• 我們希望這位IT Operations Engineer (資訊系統工程師)可以同意我們的理念，並與我們一起實現它。
• 到目前為止，17LIVE一直保持快速增長。 我們目前在台灣，日本，香港和美國設有辦公室。 我們也有同事在其他國家/地區進行遠程工作。
• 你能夠有機會與全球各地的同事跨國合作。而為了使每個部門共同成長，SecOps部門扮演著非常重要的角色。希望你能夠加入我們。
• We are looking for an IT Operations Engineer who will be responsible for managing worldwide Information Technology.
• We are Security & Operations (SecOps), which mission is: “To make everyone more productive and efficient.”
• We hope this IT Operations Engineer can agree with our philosophy and achieve it with us together.
• So far, 17LIVE keeps growing fast. We have offices in Taiwan, Japan, Hong Kong and America. We also have colleagues work remotely in other countries.
• You can have the opportunity to work with worldwide colleagues. In order to let each department grow together, the Technology Service SecOps department plays a very important role.

Responsibilities

• Manage and support global IT infrastructure and enterprise systems, including network services, VPN, ERP systems, Google Workspace, Slack, and endpoint environments.
• Oversee IT operations activities such as system implementation, integration, configuration, and ongoing maintenance to ensure stability, security, and high availability.
• Manage IT asset lifecycle, including procurement, inventory tracking, assignment, maintenance, and decommissioning of hardware and software assets.
• Develop, implement, and enforce IT security policies, including access control, personnel security, and operational security standards.
• Support ISO 27001 / ISMS compliance, audits, and continuous improvement initiatives.
• Monitor, investigate, and respond to security incidents, vulnerabilities, and operational risks in coordination with relevant stakeholders.
• Troubleshoot and resolve hardware, software, network, and system-related issues in a timely and efficient manner.
• Collaborate with cross-functional teams and vendors to support IT projects, operations, and infrastructure improvements.

Requirements

• Minimum 2+ years of experience in IT Operations, System Administration, or related IT support roles.
• Hands-on experience managing enterprise tools such as Google Workspace, Slack, SAP, and endpoint security solutions (e.g., SentinelOne).
• Experience in IT asset management, including inventory control and lifecycle management.
• Familiarity with identity and device management platforms such as JAMF and/or Snipe IT is a plus.
• Experience in MacOS and Windows environment administration.
• Experience or exposure to ISO 27001 / ISMS frameworks is highly desirable.
• Experience with AI-driven automation or workflow automation tools is a strong plus.
• Strong troubleshooting, analytical, and problem-solving skills.
• Fluent in English (written and verbal communication preferred).