Associate Principal Consultant, Salesforce Business Analyst

• Strong hands-on experience in Salesforce business analysis, requirements gathering, process analysis, solution design, and stakeholder management .
• Must-have expertise in independently driving Discovery and Design Workshops with business and technical stakeholders.
• Strong experience translating business requirements into scalable Salesforce solutions , including workflows, reports, custom objects, validation rules, and configurable solutions .
• Experience managing Salesforce projects end-to-end , including requirements gathering, planning, execution, and stakeholder coordination.
• Strong experience creating and maintaining Salesforce solution documentation , including process flows, data models, requirements, and technical specifications .
• Strong ability to collaborate with design and technical teams to ensure key business processes and operational requirements are addressed.
• Experience developing and maintaining a requirements management strategy , including elicitation processes, documentation standards, review, and approval mechanisms.
• Strong understanding of backlog grooming, requirements prioritization, attributes, review, and approval processes .
• Experience monitoring project scope against SOW , identifying scope variances, and supporting change control processes.
• Good-to-have experience with JIRA or equivalent Agile project management tools .
• Good-to-have experience in Root Cause Analysis (RCA) and structured problem-solving.
• Strong experience working in an Agile delivery environment .
• Excellent analytical, problem-solving, stakeholder management, project management, collaboration, written, and verbal communication skills .

RESPONSIBILITIES

• Lead Salesforce business analysis, discovery, and requirements gathering initiatives across business and technology teams.
• Independently drive Discovery and Design Workshops to understand business processes, pain points, requirements, and desired outcomes.
• Collaborate with business stakeholders to translate requirements into scalable and configurable Salesforce solutions .
• Define and document Salesforce requirements covering workflows, reports, custom objects, validation rules, business processes, and data requirements .
• Manage Salesforce projects through requirements gathering, planning, execution, scope management, and delivery .
• Develop and maintain comprehensive solution documentation , including process flows, data models, business requirements, and technical specifications.
• Work closely with design, development, QA, and technical teams to ensure business requirements are accurately translated into solutions.
• Establish and maintain a requirements management strategy , including elicitation, documentation, review, approval, and change management processes.
• Facilitate backlog grooming, requirement prioritization, refinement, and stakeholder approval activities.
• Monitor project scope against the SOW , identify scope deviations, and communicate required changes through the appropriate change control process.
• Collaborate with business and technical stakeholders to identify and resolve complex business and process issues , including RCA where required.
• Support Agile delivery ceremonies , including backlog refinement, sprint planning, reviews, and retrospectives.
• Provide strong stakeholder communication and coordination throughout the Salesforce project lifecycle.
• Ensure Salesforce solutions address the most critical business operations, process requirements, and user needs .
• Maintain high-quality requirements and solution documentation to support implementation, testing, deployment, and future enhancements .

Bachelor’s or master’s degree in computer science, Information Technology, or a related field.