Shuttle Operation Manager

Responsibilities

• -Plan, coordinate, and execute daily delivery schedules based on customer requirements and production plans.
• -Manage driver assignments and dispatch operations to ensure on-time and efficient deliveries.
• -Conduct onboarding, training, and ongoing coaching for new and existing drivers to ensure compliance with company policies and operating procedures.
• -Monitor and track daily dispatch activities, proactively resolving scheduling or delivery issues as they arise.
• -Ensure drivers complete assigned routes safely, efficiently, and on schedule through consistent communication and timely follow-up.
• -Coordinate with the Fleet Management team to schedule preventive maintenance, repairs, inspections, and equipment availability for trucks and trailers.
• -Monitor transportation KPIs, including on-time delivery, driver productivity, equipment utilization, and service performance, and implement corrective actions when needed.
• -Ensure compliance with DOT regulations, company safety policies, and all applicable transportation requirements.
• -Maintain effective communication with customers, warehouse operations, production teams, and other internal departments to support seamless transportation operations.
• -Serve as a backup CDL driver when operational needs require, including covering driver absences or emergency deliveries.

Qualifications

• -Minimum 5 years of experience in transportation operations, including experience as a Transportation Supervisor or in a similar leadership role.
• -Strong written and verbal communication skills, with the ability to effectively interact with drivers, customers, and cross-functional teams.
• -Excellent time management and prioritization skills, with the ability to manage multiple tasks and meet deadlines.
• -Strong organizational and problem-solving skills with keen attention to detail.
• -Ability to thrive in a fast-paced, dynamic transportation or logistics environment.
• -Proficiency with Transportation Management Systems (TMS) and Microsoft 365 applications (Excel, Outlook, Teams, Word, etc.).
• -Demonstrated leadership experience in supervising drivers or transportation personnel and ensuring operational efficiency.
• -Knowledge of DOT regulations, transportation compliance, and safety standards is highly preferred.

Preferred Qualifications

• -Valid CDL Class A license.
• -Experience managing shuttle, dedicated fleet, or warehouse transportation operations.
• -Experience using transportation analytics and KPI reporting to improve operational performance.
• -Bilingual in English and Korean.