Customer Service Advocate

What you will do

• Support all customer service and administrative functions including preparing and closing manifests, creating route books, scheduling with third-party incinerators, and ensuring regulatory compliance
• Serve as the first point of contact for hospitals and healthcare facilities via phone and email
• Investigate and resolve customer requests and complaints using Salesforce
• Coordinate with production and transport teams to ensure timely deliveries
• Create and distribute manifests, tracking forms, and process documents
• Support daily routing logistics and inventory coordination
• Collaborate across departments to manage account changes and generate reports
• Analyze customer and operational data to identify trends and improve service delivery Continuously seek ways to improve processes and enhance customer experience

What we are looking for

Must Have Qualifications

• 2+ years of customer service or administrative experience
• Proficiency in Microsoft Office; Salesforce experience is a plus
• Comfortable working with data to support decisions and process improvements
• Must be able to reliably commute to Sturtevant, WI
• Highly organized, adaptable, and able to manage multiple priorities
• Willingness to work flexible hours, including weekends or holidays as needed

Nice to Have Qualifications

• Experience in healthcare, logistics, or service-based industries
• Proven track record of improving processes or customer satisfaction
• Familiarity with inventory or routing systems

Why work for us

• Job Stability – As an essential service to healthcare, Daniels Health is non-seasonal and recession-proof
• Comprehensive Benefits – Medical, Dental, and Vision Insurance effective on Day One ; Paid Short-Term Disability; Company-sponsored Life Insurance; Voluntary Long-Term Disability and Accident Insurance
• 401K Matching Plan – 50% employer match on up to 6% contribution (up to 3% employer contribution) with a 5-year vesting schedule and no waiting period on the match
• Permanent Position – Full-time, 40 hours per week with long-term career potential
• Mission-Driven Work – Be part of a company that’s making healthcare safer and more sustainable through innovative waste management solutions
• Growth & Development – Opportunities to expand your skills in leadership, data analysis, and cross-functional collaboration within a supportive and evolving organization