Client Support Specialist 中英文文字客服專員 (Fintech)

About the company

At BID Operations, we are passionate about supporting our clients in their journey towards success. Our missions is to empower them to thrive by handling the essential yet time-consuming aspects of the business operations, allowing them to concentrate on strategic growth and innovation.

以文字方式回覆線上對談或郵件，解決跨國客戶相關問題。

協助處理客戶緊急案例，維護客戶使用滿意度。

主管交辦事項及客服例行性工作協調管理。

協助客戶完成帳戶開立與設定流程

主動回報並記錄系統異常，配合技術團隊持續優化平台

上班時間

上班時間為固定班別，舉例：中晚班夥伴不需輪早班或大夜班班別。

早班：8:00-17:00 ，休息時間1.5小時

中晚班：14:30-23:00 / 16:00-00:30，休息1小時

大夜班：23:30-08:30，休息1.5小時

【工作模式】

此職務非遠端工作，需進辦公室（臺北市大安區市民大道三段206號11樓）。

Requirements

• 英文讀寫佳(TOEIC 700以上)、中英打速度快、能熟悉簡體字等加分
• 可接受中英文工作比重約中文70%、英文30%
• 專科或大學以上學歷
• 歡迎無經驗者，公司提供完整培訓；具客服經驗更佳
• 樂於團隊合作，具良好溝通能力、思路清晰
• 能配合週末與例假日輪班制度

Benefits

通過培訓期後，享有額外定期考核獎金

外商工作氛圍輕鬆與好相處同事

能與國外同仁交流、增加視野的工作環境

優於勞基法的特休 (一年15天、三年20天）與工時（7.5小時）

外商管理風格

每年額外彈性福利金(FSA) 20,000元與個人培訓補助6,000元

每人配置升降辦公桌

Visit website

At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation. What sets us apart is our commitment to understanding our customer’s unique challenges and tailoring our services to meet your specific requirements. We believe in building strong partnerships and working closely with you to develop strategies that align with your goals. Our team brings extensive industry knowledge and expertise to the table, providing valuable insights and innovative solutions.