B2B Delivery Manager

• We are looking for a proactive, detail-oriented B2B Delivery Manager to own the onboarding of new business
• clients and ensure their transition into live operations is seamless. This role sits at the intersection of Sales, Account
• Management and Operations, and is accountable for making sure every new B2B customer's first orders are planned,
• resourced and delivered without disruption.
• You will be the internal owner of the onboarding journey - translating commercial agreements into operational
• readiness, coordinating closely with Operations and Logistics/Fleet teams, and acting as the first point of escalation if
• anything threatens a client's early experience. If you are highly organised, thrive on cross-functional coordination,
• and take pride in flawless execution, we would like to hear from you.

Key Responsibilities

• Own end-to-end onboarding for new B2B accounts, from sales handover through to a stable go-live
• Act as the primary liaison between new B2B clients and internal Operations teams during the onboarding

period, ensuring clear communication and timely resolution of issues

• Work with Operations and Logistics/Fleet teams to confirm capacity, routing and driver allocation are in place ahead of a

client's first orders

• Build and maintain onboarding playbooks and checklists tailored to client type, volume and market
• Proactively identify operational risks ahead of go-live and drive resolution before they impact the client
• Monitor performance through the first orders and early order cycles, resolving issues in real time
• Coordinate go-live timelines and readiness across Sales, Account Management, Operations and Logistics/Fleet teams
• Conduct a structured post-onboarding review with the client and internal stakeholders, confirming satisfaction

before formal handover to Account Management

• Maintain clear documentation and reporting on onboarding pipeline status and go-live outcomes
• Manage Product stakeholders to feed onboarding and client insights into the product roadmap, influencing

change requirements that improve processes and the wider B2B service model

• Represent the Laundryheap brand with professionalism throughout the onboarding process, ensuring a

consistently excellent client experience

Requirements

• Bachelor's degree in business, operations, logistics or a related field
• Minimum 2-3 years' experience in delivery/onboarding management, operations or a customer-facing role,

ideally within logistics, on-demand or platform businesses

• Strong project management and organisational skills, with the ability to manage multiple onboarding projects

simultaneously

• Exceptional communication and interpersonal skills, comfortable coordinating across Sales, Operations and

clients

• Proven ability to manage and influence stakeholders, including Product teams, to shape process and service

model improvements

• Strong analytical thinking and problem-solving abilities; comfortable working with data to track onboarding

performance

• Proficiency in Microsoft Office, especially Excel; familiarity with CRM software (such as Salesforce or

HubSpot) is a plus

• A proactive, solutions-oriented mindset and the ability to stay calm and effective under pressure

• If you are a self-starter who thrives on getting new clients off to a flawless start and building strong cross-functional
• relationships, we would love to hear from you!