STIHL TECHNICIAN

Ace STIHL Technician

Reports to: Store Manager Shift: Varies

POSITION SUMMARY

• The STIHL Technician serves as the in-store expert for all power
• equipment—helping customers select the right tools for their projects, educating
• associates on proper use and selling techniques, and ensuring the financial
• integrity, service quality, and merchandising excellence of the power equipment
• department. This role combines technical skill, customer service, and sales
• leadership to deliver an exceptional experience for every customer.

ESSENTIAL DUTIES & RESPONSIBILITIES

Sales & Customer Engagement

• Drive power equipment sales to meet and exceed department goals.
• Assist in setting sales and margin objectives for power equipment and accessories.
• Grow contractor and commercial sales by delivering exceptional service and
• proactively anticipating customer needs.
• Create and execute power equipment promotions, in-store events, and
• demonstrations.
• Participate in all power equipment events and marketing initiatives.
• Maintain a professional, customer-ready appearance for yourself and the
• STIHL/service department.

Technical Service & Repairs

• Perform equipment repairs in an organized, timely, and professional manner.
• Prepare accurate billing for each repair using appropriate SKUs, including warranty
• work.
• Maintain a reliable warranty reimbursement process to ensure all claims are
• properly filed and paid.
• Continue education and training to advance certification levels and maintain
• recertification.

Department Operations

• Check in all power equipment invoices and verify serial numbers for accuracy.
• Maintain inventory integrity, including stock levels, accurate counts, and proper
• tagging.
• Generate power equipment orders as needed to support sales and customer
• demand.
• Keep the department updated with all Ace and brand-specific signage and
• merchandising materials.
• Ensure the power equipment department and service area remain clean, organized,
• and efficiently laid out.
• Communicate equipment, inventory, or operational needs to the Store Manager.
• Work scheduled Saturdays as part of regular responsibilities.
• Perform additional tasks assigned by management to improve sales, productivity, or
• customer service.

Leadership & Training

• Educate associates on power equipment features, benefits, safety requirements,
• and selling techniques.
• Monitor proper use of safety equipment among associates.
• STIHL Gold Technicians: Train and mentor Silver and Bronze Techs for at least 1
• hour weekly; document all training.
• STIHL Silver & Bronze Technicians: Provide weekly training for associates to build
• department knowledge; document all sessions.
• Attend power equipment meetings and stay current with industry trends, new
• technologies, and product advancements.

MINIMUM REQUIREMENTS

• Successful completion of STIHL training through Gold Certification or equivalent (or
• active progress toward certification).
• Strong understanding of power equipment systems including e-service, e-sales,
• warranty processing, parts lookup, product registration, and safety guidelines.
• Excellent communication skills with customers, associates, and management.
• Ability to manage multiple tasks and projects with high attention to detail.
• Proficiency with retail computer systems; MS Word and Excel experience preferred.
• Willingness and ability to work flexible hours, including evenings, weekends, and
• holidays.
• Commitment to ongoing learning and staying informed on industry and product
• trends.

PHYSICAL REQUIREMENTS

• Ability to lift up to 50 lbs.
• Ability to stand or walk
• Ability to bend, kneel, or reach