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IT Operations M365 Specialist
Myers and Stauffer · Indianapolis, IN, United States
About The Role
#LI-HW1 #LI-Hybrid
Seeking a Microsoft 365 and Azure Subject Matter Expert to serve as the technical lead for M365 services across a Microsoft GCC High environment. This role centers Microsoft 365 Copilot and AI adoption, Purview data governance, Exchange Online, Teams, and Power Platform enablement. The position is hands-on engineering and administration rather than large-scale cloud architecture; Azure work focuses on identity, integration, and supporting services.
Essential Functions and Primary Duties
- Serve as the technical owner and Tier 3 escalation point for Microsoft Intune, Exchange Online, Teams, Purview, and Entra ID within a GCC High tenant.
- Assist in maintaining endpoint management standards for Windows, iOS, iPadOS, and Android Enterprise devices using Intune.
- Administer identity and access controls through Entra ID, including Conditional Access, MFA, and privileged access, with alignment to organizational security policy.
- Configure and maintain Microsoft Purview capabilities that enforce data protection, retention, and eDiscovery obligations.
- Take a lead in planning, piloting, and operationalizing Microsoft 365 Copilot and related AI capabilities, including readiness, governance, and adoption oversight.
- Govern the Microsoft Power Platform environment strategy, DLP posture, and connector controls.
- Automate recurring administrative tasks in PowerShell (Microsoft.Graph, ExchangeOnlineManagement, MicrosoftTeams, Az, Intune-related modules).
- Maintain accurate technical documentation: runbooks, SOPs, configuration baselines, and knowledge base articles.
- Assist in further adoptions of SharePoint as well as OneDrive.
- Ensure services under ownership remain aligned to applicable compliance frameworks such as NIST SP 800-53, NIST CSF, and HIPAA where relevant.
- Communicate clearly with technical peers, leadership, and end users; translate business needs into supportable Microsoft cloud configurations.
Preferred Qualifications
- Bachelor’s degree preferred
- 4+ years of hands-on Microsoft 365 administration, including Intune, Exchange Online, Teams, and Purview.
- 1+ years of experience in a Microsoft GCC High tenant.
- Must have knowledge of administrative procedures
- Familiarity with general IT hardware including desktop, server and networking
- Familiarity with general IT software licensing including Microsoft, Adobe and others
- Proficient use of applicable technology; specifically, Microsoft Office Applications (Excel and Word)
- Well organized with a high degree of accuracy and attention to detail
- Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
- Ability to work with minimal supervision while fulfilling all obligations
- Strong customer service skills
Minimum Qualifications
- Bachelor's degree or equivalent work experience
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