Program Manager II

Why you'll love this role

• Join a role with endless opportunities to learn, build, and improve.
• Drive continuous optimization in a fast-moving, evolving organization.
• Opportunity to demonstrate increasing ownership, accountability, and proficiency in program management practices.
• Mentorship and guidance from an experienced PMO leader on complex challenges.
• Participate in continuous improvement activities within Technical Operations.
• Make a difference at scale, supporting a large employee base where your contributions are highly visible.

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• Help shape the future of the function by identifying gaps, creating solutions, and leading change.

How you’ll shape our software engineering practices

Program Leadership and Execution

• Manage moderately complex technical projects and small programs involving multiple teams.
• Develop and maintain project plans, milestones, deliverables, timelines, success measures, and clear ownership.
• Coordinate work across engineering teams and relevant partners in Product, Design, Security, Data, Customer Operations, Go-to-Market, and other functions.
• Track scope, schedules, dependencies, risks, resources, quality, readiness, and delivery commitments.
• Apply established Agile and project delivery practices to support iterative progress and agreed outcomes.
• Work independently on most assignments and seek guidance when scope, risk, or organizational complexity increases.

Cross-Functional Alignment and Influence

• Build effective working relationships with technical teams, business stakeholders, and partner functions.
• Facilitate project meetings, clarify decisions, capture actions, and follow up on commitments.
• Create clear communications that summarize project status, progress, decisions, risks, dependencies, and next steps.
• Coordinate follow-up and escalation to help remove blockers and maintain accountability.
• Support alignment across teams by keeping objectives, roles, timelines, and decisions visible.

Risk, Dependency, and Delivery Management

• Identify, document, and track project risks, dependencies, resource constraints, technical issues, and readiness concerns.
• Coordinate mitigation actions with accountable owners and target dates.
• Support resolution of delivery issues through follow-up, structured problem-solving, and timely escalation.
• Maintain an accurate view of scope, schedule, dependencies, quality, readiness, and delivery progress.
• Track commitments and raise concerns when agreed objectives or timelines are at risk.

Project Tracking, Metrics, and Reporting

• Maintain project routines, roles, action tracking, decision logs, and escalation paths using established practices.
• Track agreed measures for delivery progress, quality, readiness, and outcomes.
• Use project information to surface concerns, support decisions, and recommend corrective actions.
• Provide accurate and timely status reporting to managers and project stakeholders.
• Keep project documentation, decisions, actions, risks, and dependencies visible and current.

Agile Delivery and Team Practices

• Use established Agile practices, including Scrum, Kanban, and iterative planning, based on team needs.
• Support regular delivery through transparent plans, backlog and milestone tracking, dependency management, and review.
• Reinforce effective team practices related to planning, communication, accountability, feedback, and continuous learning.
• Identify practical opportunities to improve project planning, communication, tooling, and delivery processes.
• Document and share useful lessons learned with assigned teams.

Experience we feel will set you up for success

• 4+ years of progressive project delivery, program coordination, or technical operations experience.
• Demonstrated success managing moderately complex technical projects or small programs involving multiple teams.
• Ability to develop project plans, facilitate communication, track schedules, dependencies and risks, and support delivery against agreed objectives .
• Experience building effective relationships with technical and business stakeholders and communicating project information clearly.
• Proficiency in project planning, schedule and action tracking, risk and dependency management, status reporting, and project documentation.
• Strong working knowledge of Agile principles and practices, with practical experience using Scrum, Kanban, iterative planning, or hybrid delivery models.
• Ability to apply fit-for-purpose delivery methods, support team flow and feedback, and improve predictability, quality, and customer value.
• Experience leading technology programs involving software platforms, cloud services, data, integrations, security, infrastructure, digital transformation, or comparable technical domains.
• Strong facilitation, communication, negotiation, and conflict-resolution skills, with the ability to build alignment without direct authority.
• Sound judgment and organizational skills, with the ability to manage competing priorities and seek guidance on more complex challenges.
• Demonstrated accountability, attention to detail, and a commitment to learning and improving program management practices.
• Bachelor’s degree in Business , Computer Science, Engineering, or a related field, or equivalent practical experience; an advanced degree may be beneficial.
• Relevant certifications in Project Management or Agile c redentials are advantageous but not required.
• Adaptable and reliable, with a consistent record of delivering quality results in fast-paced environments with evolving priorities.