About The Role

Ensure the proper and timely movement of freight and information, while providing an exceptional customer service within the Distribution department.

Daily process and input of all customer orders and distribution accounts.
Provide daily operational reports that are accurate and timely.
Generate all related paperwork and necessary information required for customer work orders, check all orders for special requests and posts inventory records.
Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.
Rate domestic transportation bills.
Trace orders as required and notify customers of any activity concerning their order.
Ensure accurate and timely client and vendors billing.
Maintain damage records and backorder logs.
Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information.
Maintain strong relationships with vendors (trucking companies, and others).
Provide support with other miscellaneous projects, filing and research.
Compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
Escalation of problems to Management when necessary.

Timely and accurate shipment processing, data entry, and billing & accounting.
Exceptional customer service.
Consistent high quality job execution.
Reliable and able to consistently meet deadlines.
Willing to aid and assist others to the benefit of the company and/or customers.
Effective listening and communication.
Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary.
Participates in training within the company's guidelines, for personal growth and development.
Strong IT literacy with the ability to learn & use warehouse management systems, reporting tools, and Microsoft Office applications.
Understanding transportation process of all models is a plus.
Hazardous Materials certification (preferred).
Good computer skills (e.g., MS Excel, MS Word).
Fluent in English.
6 months to 1-year related experience and/or training; or equivalent combination of education and experience.
Excellent organizational skills, time management skills in addition to a professional manner
Positive and willing to help attitude.
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results.