About The Role

 You perform day-to-day IT operations and support activities in the store ensuring that IT
systems perform with high availability, performance and security
 You investigate, trouble-shoot, follow up and communicate with store users on their IT
support incidents and service requests with resolution, closure, work-around and
escalation
 You perform Store IT support according to IT policies, standards and SOPs
 You support IT audit, compliance and security reviews & assessments
 You support implementation of local Store IT project activities within planned scope,
schedule and budgets
 You support Store super users in testing, training, implementation and upgrade of Store
IT systems incl. associated technical documentation
 You support and coordinate with SO IT in system security patches and anti-virus updates
on Store IT systems on need basis
 You maintain inventory records of hardware, software license and support contracts
 You support IT hardware, software, license and subscription compliance through
physical checks and tools (Service Desk and SCCM).
 You coordinate on-site work with authorized vendors during rebuild, relocations or
repairs.
 You support SO IT and Store BN in IT budget preparation and contract renewal of Store
IT hardware, software licenses, application support, subscription & other IT services
procurement with due diligence
 You support system & data backup, recovery procedures to ensure effective and
timely recovery of business data & IT services in the event of an emergency or
disaster situation

2

 You provide IT support to Shopping Centre (e.g. Damansara/ IPC; Tebrau/ Toppen), 
wherever applicable
 You provide standby weekend & after office support if required or rostered.

You possess a diploma in an IT-related professional discipline, such as Computer Science or Information Technology.
You have a minimum of 3 years of experience in an IT support role.
You have practical knowledge and experience in supporting super users, system support, and system testing.
You have practical experience in IT support, including Service Desk operations, system monitoring, backup and restore, patching, and malware protection.
You have IT support experience in a retail environment, including Microsoft Navision, LS Retail, POS, CRM, and SQL databases.

We offer many benefits at IKEA other than just having the opportunity to work for a global company! Along with a focus on your personal and career development goals and being a part of an inclusive culture driven by values, you will be entitled to great initiatives including Annual leave, Medical and Dental, Family & Community leave, Co-worker discount, subsidized meals, Bonus program, full training and inductions.

This role requires flexibility in work hours, depending on store operational requirements.