SLA Manager

Hitachi Energy is looking for a Service Level Agreement (SLA) Manager at Grid Automation business in Vaasa or Tampere, Finland. You will be working on domestic and global projects that typically consist of SCADA/DMS and RTU deliveries to end customers. This is a role for someone who has good leadership and management skills as well as a strong “can-do” mindset. You will successfully secure that the team can plan, execute and complete the projects to our customers globally.

We offer you the opportunity to develop your project management competence in various ways and the possibility to work with both domestic and global customers in the areas of utility, industry, transportation and infrastructure. In this position, you will have the opportunity to further your career to a senior position, or in sales or general management.

How you’ll make an impact

• Leading the project team with clear guidelines, tasks and milestones, while motivating and providing feedback.
• Managing all aspects of the project to agreed-upon customer requirements and ensuring all technical, safety, quality and financial targets are met.
• Overseeing the development of project plan documents in relation to scope, budget, schedule, and risk management.
• Monitoring each stage of project implementation to ensure best practices in cost control, resource efficiency, risk management and health, safety and the environment.
• Identifying, analyzing and addressing project risks, with the regular sharing of lessons learned.
• Coordinating contract negotiation and claims with customers, in collaboration with the Supply Chain and Legal functions.
• Achieving project deliverables and compliance with contract requirements. Building strong relationships with customers and stakeholders.

Your background

• B.Sc. or M.Sc. in Electrical Engineering
• Project Management certification is considered as a benefit
• Experience in SAP, MS Office and MS Project
• Good communication skills in Finnish and in English
• Willingness to work in flexible project team

More about us

Apply for the position by September 6, 2026. Interviews will be initiated as candidates apply, and the position will be filled once a suitable candidate is found.

If you have questions, please contact Jarmo Varmajoki, Service Operations Manager, tel. +358503341295.

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with