Lead Maintenance Technician

• For over 75 years, Heatherwood has been dedicated to developing upscale residential rental
• communities, commercial properties, and luxury urban spaces. Our reputation for quality
• construction, innovative design, and exceptional service has made us a recognized leader in the
• industry. At Heatherwood, we believe our employees are our greatest asset, which is why we
• prioritize professional development and promote from within.
• Heatherwood is on a mission to create high-quality places that inspire a genuine sense of
• community. As a Lead Technician, you are the driving force in providing great service to our residents
• in a fast-paced, challenging, and rewarding environment.

What You Bring to Heatherwood

• A positive attitude
• A customer-first approach to service
• Safety-first mindset and adherence to all safety policies
• Ability to combine hands-on maintenance expertise with operational oversight and coordination
• Leadership-focused, team-oriented approach with the ability to motivate, support and effectively

guide team members

• High attention to detail and accountability for quality and timeliness of work
• Proven track record of reliability, dependability, and sound judgment
• Strong commitment to completing time-sensitive tasks and managing priorities for the team
• Strong ability to quickly navigate, learn, and adapt to maintenance and property management

software

• Strong written and verbal communication skills
• Openness to feedback and consistent communication with property leadership and management

teams

• Minimum of 3+ years in a lead or supervisory maintenance role in multifamily, commercial, hotel,

or similar environments

• Valid driver’s license

Requirements

Key Responsibilities

• Knowledge of and compliance with company standards, policies, and procedures
• Maintains compliance with all Fair Housing standards in all resident interactions
• Maintain property standards for cleanliness, appearance, safety, and functionality
• Maintains a professional appearance at all times by practicing good personal hygiene and

wearing a clean, presentable uniform.

• Respond to service requests in a timely, professional, and customer-focused manner
• Oversee and manage preventative maintenance programs and scheduled inspections
• Assign, coordinate, and monitor maintenance tasks while providing hands-on support as needed
• Lead and oversee apartment turnover activities, including cleaning, painting, and repairs
• Flexibility to work overtime, on weekends, and participate in the emergency on-call rotation
• Train, coach, and mentor maintenance technicians on technical and administrative skill sets
• Serves as the primary support to the Maintenance Manager and assumes leadership

• responsibilities in their absence, including but not limited to payroll administration, scheduling,
• procurement, purchase orders and invoice processing, budget oversight, work order
• management, inspections, and operational tracking.

• Provide real-time feedback to support professional development and performance management
• Support oversight of specialized systems such as sewer treatment plants and swimming pools (if

applicable)

• Maintain clear, consistent communication with property leadership and management teams
• Perform physical tasks including lifting up to 50 pounds, climbing, bending, kneeling, and

standing for extended periods

• Participate in snow removal activities as directed by the management team
• This is not intended to be a complete list of all duties and responsibilities; duties may change

based on business needs.

Technical Knowledge

• Advanced expertise in troubleshooting, repairing, and oversight of:

• o Various HVAC systems
• o Plumbing systems including boilers and water heaters
• o Electrical systems
• o Appliances
• o Building envelope and structural design
• o Pool Management (where applicable)
• o Waste Water Treatment Systems (where applicable)

• Advanced ability to oversee building systems including fire sprinkler, fire alarm, and central

mechanical/HVAC systems (as applicable)

• Expert understanding of maintenance operations, work order management, preventative

maintenance, and apartment make-ready processes

Development & Training

• Monthly safety training as part of Heatherwood’s Safety Culture
• Ongoing leadership, management, and advanced technical development
• Training and support for EPA Universal, CPR, CPO, Standpipe certifications (S95, S12, S13)

where applicable

• Certifications including: EPA Universal, CPR, CPO
• Access to online training resources
• Internal growth opportunities