Director of Operations

• Install the Engine. Scale the Machine.
• This is not a typical "Head of Ops" role. This is a scale inflection role.
• Emailable has been built founder-led. Now we're installing a revenue-focused operator to turn aggressive growth into a predictable machine.
• If you've scaled a chaotic $5M–$25M ARR SaaS and know what breaks between scrappy and scalable, keep reading.
• If you want comfort, skip this.

What We're Building

• Emailable powers high-volume senders who live and die by inbox placement — Tech & SaaS, Ecommerce, Professional Services, Travel & Hospitality, Media & Publishing.
• When deliverability drops, they bleed revenue. We're becoming the verification + deliverability infrastructure layer for that ecosystem.
• This role is about making revenue predictable while we scale aggressively.

What You Own

You own the revenue engine. Not meetings. Not culture slides. Not "alignment." Revenue.

Specifically

• Forecast accuracy (±10%)
• Pipeline discipline
• Net Revenue Retention
• Gross churn reduction
• Enterprise expansion
• Revenue visibility across the org

• You will run sales, marketing, customer support, and engineering.
• If revenue misses, it's on you. If we scale hard, you're the architect behind it.

What This Role Is Not

• Not corporate COO
• Not process theater
• Not a founder babysitter
• Not maintenance mode

We want a builder. Someone who has

• Cleaned up messy CRMs
• Killed fake optimism in forecasts
• Reduced churn in usage-based SaaS
• Installed discipline in scrappy teams
• Worked directly with a driven founder

If you've only operated inside polished enterprise orgs, this likely isn't for you.

What Success Looks Like

By Day 90

• Clean forecasting system
• Clear segmentation
• You running revenue meetings
• Founder removed from operational noise

By 12 Months

• Revenue predictable
• Enterprise motion repeatable
• NRR strong and stable
• Internal execution tight

Long-Term

• Scale toward eight figures
• Revenue leadership under you installed
• Infrastructure-level positioning in Media & Publishing

Who Thrives Here

You might be

• A VP Revenue at a growth-stage SaaS who's capped
• A Head of RevOps already doing CRO-level work
• A COO at a scrappy martech company
• A former founder who learned revenue discipline the hard way

You are

• Calm under pressure
• Direct
• Comfortable challenging a CEO
• Obsessed with numbers
• Energized by growth
• Fully remote: globally distributed, optimized for deep work and autonomy
• Competitive base + performance bonus
• Flexible time off: no policies, no counting days
• Home office & productivity budget
• Professional development budget (courses, certs, conferences)
• Family-friendly: paid parental leave, flexible schedules
• Mental health & wellness support

• If you want stability and incremental growth, this isn't for you.
• If you want to build the revenue machine behind a category-defining infrastructure company, apply below or reach out directly.