Customer Service Representative

What you’ll do

• Customer Contact: Answer customer calls and video chats to help them understand product features and services.
• Hands-On Help: Guide customers through setting up and using their products after a purchase.
• Solving Problems: Find and fix customer issues, and get help from other teams when problems are complex.
• Accurate Records: Keep detailed notes on all customer conversations for documentation.
• Teamwork: Work with colleagues and other teams, including mentoring junior staff, to ensure a great customer experience.

What experience you need

• High school diploma.
• English proficiency B2.
• A minimum of 6 months customer service experience.
• Excellent communication skills.

What could set you apart

• Basic Knowledge of G-suite programs (Sheets, Docs, Slides, etc.)
• Able to work independently and as part of a team.
• Ability to multitask and prioritize effectively in a fast-paced environment.

Primary Location

CRI-Heredia

Function

Function - Customer Service

Schedule

Full time