Administrative Support & Call Center Agent

Administrative Support \& Call Center Agent

The Nestlé Group is the world's largest food and beverage company with 92\.6 billion Swiss Francs in sales in 2019\. It is present in 187 countries around the world, has 403 factories and its 291'000 employees are committed to Nestlé's purpose of enhancing quality of life and contributing to a healthier future. Nestlé offers a wide portfolio of products and services for people and their pets throughout their lives. Its more than 2000 brands range from global icons like Nescafé or Nespresso to local favourites. Company performance is driven by its Nutrition, Health and Wellness strategy. Nestlé is based in the Swiss town of Vevey where it was founded more than 150 years ago. Learn more about our Group and reasons to join us on

Administrative Support \& Call Center Agent

Location: Vevey, Switzerland

Company: Nestlé Enterprise S.A.

Work model: 50% to 100% activity rate, on\-site

Contract type: Permanent contract

Preferred start date: As soon as possible

Be a force for good and grow through experiences that push you further.

As an Administrative Support \& Call Center Agent, you will provide reliable telephone coverage and high\-quality administrative support to customers across Nestlé Group entities. This varied role offers the opportunity to manage a broad range of activities, interact regularly with internal and external stakeholders, and help ensure seamless behind\-the\-scenes operations in a dynamic, fast\-paced environment and making an impact at scale.

How you will make an impact as an Administrative Support \& Call Center Agent

Telephone support and customer service

• Provide telephone coverage, answer internal and external calls, and direct callers to the appropriate services
• Use telecommunication and IT tools to manage calls and monitor statistics
• Handle requests and sensitive situations with discretion, composure, and a solution\-oriented approach

Administrative and operational support

Manage office supplies, stock levels and orders, as well as various correspondence and administrative support requests

Process emails, contact internal and external customers, and ensure administrative follow\-up

Create and follow up tickets in the support platform

Update office information in the system, as well as distribution lists, contacts, and standard routines

Export and analyse data and keep schedules up to date in Excel

Apply Nestlé excellence standards, update routines, and contribute to the continuous improvement of the service

What will make you successful

Experience in versatile administrative support, telephone reception, and customer service roles; experience in a similar environment is an advantage

Excellent spoken and written French, English, and German, with all three languages being essential; Swiss German is an advantage

Good command of Microsoft Office (Word, Excel, or similar), and confidence using and learning digital telecommunications tools such as Microsoft Teams; knowledge of Nimbus, ServiceNow, or SAP is an advantage

Versatility and the ability to manage several requests and priorities simultaneously with accuracy

Discretion, reliability, flexibility regarding working hours, and excellent stress management

Strong customer and service orientation, clear communication, and a decidedly solution\-oriented approach

Team spirit, initiative, openness to change, and adaptability in an evolving environment

At Nestlé, we care about our people.

Our benefits are designed to support your development and well\-being, helping you thrive both at work and in your personal life:

Paid leave beyond statutory requirements

Attractive employer contribution to your pension plan

Performance\-related bonus

Learning and development opportunities to build your skills

Attractive employee discounts on everyday products and services

What to expect in our recruitment process

We are committed to providing an inclusive and respectful recruitment experience and are happy to arrange reasonable accommodations where needed. Our workplaces are fully accessible and supported by a strong safety culture, with modern facilities and procedures that ensure a safe environment for everyone.

The recruitment process typically includes a video interview with Talent Acquisition, an interview with the team, final interviews, and then an offer. We review applications as they are received and close the position once a strong shortlist of relevant candidates has been identified, so we encourage you to apply promptly. All information will be treated confidentially.

Ready to grow with us?

Apply now and grow through experiences that will take you further. jpide32b505jm jit0833jm jiy26jm