Freelance Customer Service Officer

PRISM+ is a fast-growing consumer electronics company based in Singapore, known for its high-quality TVs and monitors. We are currently seeking a Customer Service Officer Offshore to join our dynamic team. This role offers the flexibility of working remotely from anywhere in the world.

As a Customer Service Officer Offshore, you will be responsible for providing exceptional support to our customers located in Singapore. You will assist them with inquiries, troubleshooting, and general support via email, live chat, and phone calls. Your main goal will be to ensure customer satisfaction and provide a positive experience with our brand.

Responsibilities

• Respond to customer inquiries and provide accurate information and assistance
• Troubleshoot and resolve customer issues related to our products
• Ensure timely and effective communication with customers
• Collaborate with internal teams to address customer concerns and provide feedback for improvements
• Maintain thorough knowledge of our products, promotions, and company policies

Requirements

• Fluent in both English (Both written and speaking)
• Previous experience in customer service or a related field
• Strong communication and interpersonal skills
• Ability to multitask and work well under pressure
• Attention to detail and problem-solving skills
• Proficient in using customer service software and tools
• Reliable internet connection and appropriate work-from-home setup

Data Entry and Management

Social Media Moderation is a plus.

Benefits

Benefits

• GY differential pay.
• Holiday differential pay.

Incentives

Annual Bonus

Paid leaves (Annual, Medical, and Birthday)

Salary may increase after 3 and 6 months! (Depending on performance)

Freelancing job, hence, a permanent work-from-home set up.

Great work culture!

Visit website

Founded in 2017, PRISM+ is the fastest-growing local consumer electronics brand selling top-notch gaming monitors and 4K TVs. Disrupting the traditional distribution market with the direct-to-consumer e-commerce business model, we have significantly reduced the exorbitant price of owning a gaming monitor/4K Smart TV to the masses. Achieving immense success in the Singapore market, such as Lazada Top Seller in Electronics (2019, 2020 and 2021), beating all big brands to it. PRISM+ has also expanded to new markets in Malaysia and Australia. PRISM+ is rapidly expanding in 2022 with new overseas expansions and product line-ups.