Mystery Shopper (Freelance) - Johor

Are you observant, detail-oriented, and love exploring retail experiences? PRISM+ is looking for Mystery Shoppers to help us elevate our customer experience. You’ll visit our retail outlets, interact with staff as a regular customer, and provide honest, constructive feedback that directly improves our service and operations.

Key Responsibilities

• Conduct in-store visits to engage with retail associates and observe customer interactions.
• Complete structured audits covering Customer Experience, Product Knowledge & Processes, Personal Appearance, and Store Management.
• Capture relevant photos/videos and submit reports immediately after each visit.
• Highlight areas for improvement to help our retail team excel.
• Receive training and guidance to perform audits effectively.

Requirements

• Malaysian citizen, 18 years and above.
• Minimum SPM qualification; Diploma or higher is an advantage.
• Excellent observation, communication, and writing skills in English & Bahasa Malaysia.
• Responsible, reliable, and able to follow instructions precisely.
• Independent and able to travel to assigned retail outlets.
• No conflict of interest with PRISM+ or its retail partners.
• Experience with electronic products is a plus.
• Duration: 30–60 minutes per outlet visit.
• Schedule: Weekly, flexible, assignment-based (no fixed date/time).
• Workload: 1–2 outlets per day.
• Payment: RM20 - RM50 (depending on your experience) per outlet visit.

Benefits

Flexible work schedule.

Gain insights into retail operations.

Contribute to improving customer experiences across Malaysia.

Work with a dynamic and growing brand.

Visit website

Founded in 2017, PRISM+ is the fastest-growing local consumer electronics brand selling top-notch gaming monitors and 4K TVs. Disrupting the traditional distribution market with the direct-to-consumer e-commerce business model, we have significantly reduced the exorbitant price of owning a gaming monitor/4K Smart TV to the masses. Achieving immense success in the Singapore market, such as Lazada Top Seller in Electronics (2019, 2020 and 2021), beating all big brands to it. PRISM+ has also expanded to new markets in Malaysia and Australia. PRISM+ is rapidly expanding in 2022 with new overseas expansions and product line-ups.