IT System Administrator

YouTrip is the leading and fastest-growing multi-currency payment platform in Asia Pacific. In 2018, we pioneered the region's first multi-currency digital wallet. Now, YouTrip is the #1 multi-currency digital wallet trusted by millions across the region, processing over US$15 billion in total payment value annually.

Our consumer and business propositions – YouTrip and YouBiz – empower individuals and businesses with inclusive, accessible, and affordable financial solutions. YouTrip has raised over US$110 million to date, including its recent Series B round led by global venture capital firm Lightspeed Venture Partners—underscoring strong investor confidence in its mission to transform digital financial services across the Asia Pacific.

Recognised as World Economic Forum’s Global Innovator 2025, CNBC’s World’s Top Fintech Companies (2025, 2024), and LinkedIn’s Top Startup (2024, 2023), YouTrip is dedicated to creating the next generation of digital finance services for consumers and businesses.

Valuing an entrepreneurial culture of diversity and inclusion, we are seeking driven individuals to join our fast-growing regional team as we push the boundaries of innovative fintech solutions.

We’re looking for a tech-savvy IT System Administrator to join our team and provide IT system setup and technical support to our employees. The IT Administrator will be responsible for setting up IT system infrastructure, troubleshooting and resolving IT-related issues, managing our wired and wireless office network infrastructure, and working with vendors and internal teams to ensure our IT systems are up-to-date and secure. The ideal candidate should have strong problem-solving skills and a thorough understanding of information technology, including hardware, software, networking, and information security.

Responsibilities

Install, configure, and maintain both hardware and software systems including variety of SaaS based and internal applications, such as Slack, Google Workspace, AWS WorkSpaces, Github, JIRA, Confluence, VPN

Troubleshoot, and resolve IT-related hardware and software issues reported by internal users, and manage the process of support ticketing

Monitor network and system performance, including network security and security logs

Be the IT liaison for new hires, assist to create accounts and set up hardware for new hires

Train users on new hardware and software

Support audio and video equipment, and printer in office

Manage the life cycle and purchase forecast of corporate assets to ensure accurate inventory records

Support working with shared space owner, support the network equipment setup and optimization in the office, troubleshoot issues with the network and ISP vendors

Work with internal teams or vendors to resolve technical issues

Support information security audits

Requirements

Bachelor’s degree in Computer Science, Networking or other related disciplines.

Good working knowledge of cloud infrastructure, networking, information security, computer systems, hardware, and software

Experience supporting hardware and software issues on Mac, and Windows, operating systems

Working knowledge of networking protocols and setup, such as ethernet, wireless network, TCP/IP, DNS, DHCP, and VPN

Experience with modern SaaS tools and open-source software is desirable

Strong written documentation skills (ticket notes, SOPs, runbooks, troubleshooting guides, user guides)

Strong ability to work collaboratively and communicate effectively with internal and external teams

Good communication, prioritization, and stakeholder coordination skills

Basic AWS console/access support exposure will be advantageous

Familiarity with JQL, Google Apps Script, APIs/webhooks/JSON preferred

Experience with asset inventory / CMDB tools will be a bonus

ITIL fundamentals (Incident / Request / Escalation / Problem Management) will be a plus point

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YouTrip is the leading and fastest-growing multi-currency payment platform in Southeast Asia. In 2018, we pioneered the region's first multi-currency digital wallet. Now, YouTrip is the #1 multi-currency digital wallet trusted by millions across the region, processing over US$10 billion in total payment value annually.

Our consumer and business propositions – YouTrip and YouBiz – empower individuals and businesses with inclusive, accessible, and affordable financial solutions. In 2023, we closed our US$50 million Series B fundraising led by global venture capital fund Lightspeed Venture Partners, a testament to YouTrip’s commitment to revolutionising digital financial services across Asia and beyond.

Recognised as CNBC’s World’s Top Fintech Companies 2024, Top Fintech Leader by the Monetary Authority of Singapore and the Singapore Fintech Association, and LinkedIn’s Top Startup for two consecutive years, YouTrip is dedicated to creating the next generation of digital finance services for consumers and businesses.

YouTrip is dedicated to creating the next generation of digital finance services for consumers and businesses. Valuing an entrepreneurial culture of diversity and inclusion, we are seeking driven individuals to join our fast-growing regional team as we push the boundaries of innovative fintech solutions.