Custom Purchase Order Coordinator - Commercial Interiors

Job Title

Custom Purchase Order Coordinator - Commercial Interiors

Position Overview

Shaw Industries is seeking a highly organized and detail-oriented Custom Purchase Order Coordinator to support the execution of custom commercial flooring orders. This role partners closely with Sales & Customer Service to ensure purchase orders are processed accurately and move efficiently through the production process. This is a fast-paced, collaborative role ideal for someone who enjoys working with detailed information, coordinating across teams, and contributing to a high-quality customer experience. This role is based in Cartersville, GA and works in a hybrid way with 3 days / week required in office.

Responsibilities

• Coordinate custom order processing by reviewing purchase orders for accuracy, ensuring required details are complete, and routing orders to the appropriate internal teams
• Track and manage orders through the workflow, following up on missing information and helping ensure timely movement to production
• Partner cross-functionally with Sales, Customer Service and internal project teams to support order execution and resolve routine issues
• Ensure order accuracy and documentation by reviewing specifications, pricing inputs, and supporting materials, and escalating discrepancies when needed
• Support pricing and commission processes by validating order-related data and ensuring required documentation is complete
• Maintain order records and reporting, including tracking open and shipped orders and supporting month-end processing
• Provide customer and internal support by responding to order status inquiries and communicating updates clearly and promptly

Requirements

• 1–3+ years of experience in customer service, order processing, sales support, or operations coordination
• Ability and willingness to work in a hybrid way in Cartersville, GA 3 days a week depending on the needs of the business, travel schedule and collaboration focus.

Highly preferred experiences and skills

• Experience supporting custom or made-to-order products
• Exposure to pricing, quoting, or order validation processes
• Experience using business systems such as CRM, ERP, or order management tools (Salesforce or similar preferred)
• Proficiency in Microsoft Office
• Background in manufacturing, commercial products, or related industries

Competencies

• Communicate Effectively
• Solve Problems
• Manage Work
• Initiate Action

Physical Demands

• Sitting and keying for long periods of time
• Computer screen time

Position Type and Expected Work Hours

This is a full-time position working day shift. Evening or Saturday's very infrequent but may be required with emergency .

Shaw benefits include

• Medical, dental, and vision insurance
• Life insurance and disability coverage
• Tuition reimbursement
• Employee assistance program
• Health savings account
• Paid Time Off
• Parental Leave
• 401K and Retirement Plans
• Product discounts for employees
• Adoption assistance
• Shaw Family Health Center (Dalton, GA, and Cartersville, GA, locations)

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Work Shift

• 8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM
• Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.