IT Support Officer - Work From Home / Dayshift

We’re looking for a Website & IT Support Coordinator to manage website updates, e-commerce content, and basic IT support across platforms like WordPress, Shopify, and Microsoft 365, ensuring smooth digital operations and user experience.

Manage website and e-commerce updates across platforms such as WordPress and Shopify under direction from marketing and venue managers.

Upload and maintain digital content including events, promotions, menus, homepage banners, sliders, and pop-ups.

Create and update event landing pages, including booking links, content layout, imagery, and mobile optimisation.

Maintain website plugins, certificates, licences, and related platform requirements.

Perform regular testing of website links, booking systems, and payment pages to ensure a smooth customer experience.

Support administration of business systems including Monday.com and hospitality platforms where required.

Other position-level duties as they arise.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Digital Systems, or a related discipline preferred.
• 3-5+ years’ experience in IT support, digital systems support, website administration, or a similar broad-based technical support role.
• Experience managing website content and updates across WordPress, Shopify, or similar platforms.
• Experience supporting e-commerce functionality including booking systems, payment pages, and customer-facing website troubleshooting.
• Experience with Oracle Opera Cloud PMS is highly advantageous.
• Experience with Monday.com is preferred, or the ability to learn new systems quickly.
• Experience in hospitality, multi-site operations, or service-led environments is advantageous.

Benefits

Why Join Twoconnect?

We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity:

Work from home

Mon - Fri: 7:00 AM – 4:00 PM PHT(adjustments will be made for daylight saving time)

HMO with 1 free dependent and medical reimbursements

Government-mandated benefits

Work from home allowances

Opportunities to work with leading companies in Australia and beyond

Training programmes for career development

Engaging company outings, team activities and wellness sessions

Supportive, inclusive culture

Dedicated managers focused on your growth and success

Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities.

We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable.

Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee.

Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.

🔗 Learn more about us through our official pages

Website: https://twoconnect.com.au/

Careers: https://apply.workable.com/twoconnect-careers/

LinkedIn: https://linkedin.com/company/twoconnectau

Facebook: https://www.facebook.com/2woconnect/

Instagram: https://www.instagram.com/twoconnect_/

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Twoconnect is an Australian-owned managed offshoring services provider. We help improve efficiency and reduce operating costs by seamlessly integrating remote staff in the Philippines with local operations.