Software Development Manager, SEND

Lead the transformation of Amazon's fastest-growing cross-border logistics platform - scaling from 180MM to 2.5B units by 2028 while building AI-powered automation that's redefining international commerce. Join a high-impact team where you'll architect next-generation systems enabling millions of global sellers to scale seamlessly across 20+ international lanes.

As a Software Development Manager , you'll drive exponential growth through innovative platform architecture, reducing feature launches from weeks to days while maintaining 99%+ availability. This is your opportunity to build Amazon's premier international marketplace for logistics services - combining advanced AI/ML, unified API architecture, and operational excellence at massive scale.

## About the Role

We are looking for a Software Development Manager to build innovative cross-border logistics solutions enabling global sellers to scale their Amazon business. Our platform delivers 180MM+ units annually across 20 international lanes with 26 carrier partners, achieving 95% on-time delivery and industry-leading price competitiveness.

## Interview Competencies

• System Design & Architecture
• Think Big
• Invent and Simplify
• Dive Deep
• Operational Excellence
• Program Management
• Insist on Highest Standards
• Have Backbone; Disagree and Commit
• Deliver Results
• Writing Exercise
• Earn Trust
• Hire and Develop the Best
• Bias for Action
• Ownership
• Customer Obsession

• Key job responsibilities
• **Platform Scalability & AI Automation**

• Build config-driven architecture reducing feature launches from weeks to days
• Implement AI-powered systems reducing incident resolution time by 75%
• Design APIs enabling conversational workflows and third-party integrations

**Unified Platform Architecture**

• Build APIs supporting seller portals, ERP systems, and supply chain platforms
• Design integration hub for unified workflows across programs
• Create extensible domain models abstracting channel complexity

**Supply Chain Optimization**

• Build ML-based dynamic pricing engine with real-time market intelligence
• Design platform enabling middle-mile optimization for cost reduction

**Carrier Marketplace Expansion**

• Build carrier performance management with automated health monitoring
• Reduce carrier onboarding from months to days through automation
• Design marketplace for value-added services (insurance, customs, financing)

**Operational Excellence**

• Build automated shipment monitoring with intelligent SLA management
• Implement charge accuracy verification reducing disputes by 50%
• Create observability frameworks ensuring 99%+ availability

**Cross-Organization Integration**

• Lead integrations with adjacent Amazon supply chain systems
• Collaborate on unified seller experiences across international programs

• A day in the life
• Design AI-powered automation solutions reducing operational overhead
• Audit designs ensuring alignment with 3-year platform evolution
• Drive mechanisms to eliminate tech debt and maintain 99%+ availability
• Mentor engineers toward senior levels through complex ownership
• Engage with Product, Tech Partners, and Leadership on platform metrics
• Partner with teams to align on shared technical vision

About the team

We are a high-growth team scaling from 7 regions to 20 lanes with 26 carriers, targeting 2.5B units by 2028. Our platform is transitioning from coverage expansion to sustained growth through AI-powered automation and unified architecture. If you're an innovator who thrives on solving complex problems with elegant solutions, this is the perfect team.

Basic Qualifications

• 7+ years of engineering experience
• 3+ years of engineering team management experience
• 8+ years of leading the definition and development of multi tier web services experience
• Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
• Experience partnering with product or program management teams

Preferred Qualifications

• Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
• Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
• Experience delivering products against plan in a fast-paced, multi-disciplined, distributed-responsibility and often ambiguous environment

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.