Chief Billing Officer

Chief Billing Officer

The Settlement, British Virgin Islands, British Virgin Islands

Apply for Position

Or refer someone

Job Openings Chief Billing Officer

About the job Chief Billing Officer

Job Description: Chief Billing Officer (CBO)

Industry: Banking, Financial Services, Insurance, Investment

Job Type: Full-Time

Reporting To: Chief Financial Officer (CFO) / Chief Operating Officer (COO)

Job Summary

The Chief Billing Officer (CBO) is responsible for overseeing the organization's end-to-end billing operations, revenue assurance, invoicing accuracy, and collections processes. This role ensures timely and accurate billing across all financial products and services, enhances revenue capture, and improves cash flow management.

The CBO plays a key role in optimizing billing systems, ensuring regulatory compliance, and aligning billing operations with customer experience and organizational revenue goals.

Key Responsibilities

1. Billing Operations Management

• Oversee end-to-end billing processes, including invoicing, reconciliation, and collections
• Ensure accurate and timely billing for all products and services (loans, fees, insurance premiums, investment services)
• Standardize billing procedures and controls across business units
• Monitor billing cycles and resolve discrepancies

1. Revenue Assurance & Accuracy

• Ensure accurate revenue recognition and billing alignment
• Identify and prevent revenue leakage through strong controls
• Implement revenue assurance frameworks and audit mechanisms
• Collaborate with finance and FP&A teams on revenue validation

1. Systems & Process Optimization

• Oversee billing systems, platforms, and automation tools
• Drive digital transformation and process automation in billing operations
• Improve billing efficiency, scalability, and accuracy
• Ensure integration with core banking, ERP, and financial systems

1. Collections & Cash Flow Management

• Lead collections strategy and improve receivables management
• Monitor aging reports and reduce outstanding receivables
• Implement effective credit control and collection policies
• Collaborate with treasury and finance teams on cash flow optimization

1. Regulatory Compliance & Governance

• Ensure billing practices comply with financial regulations and internal policies
• Maintain audit-ready documentation and reporting
• Collaborate with compliance, audit, and legal teams
• Address customer disputes and regulatory queries related to billing

1. Customer Experience & Dispute Resolution

• Enhance billing transparency and customer satisfaction
• Resolve billing disputes and ensure timely communication with clients
• Improve billing clarity, accuracy, and accessibility
• Support customer-centric billing solutions

1. Leadership & Team Management

• Lead and develop billing, collections, and revenue assurance teams
• Establish KPIs and performance standards
• Foster a culture of accountability, accuracy, and continuous improvement
• Support talent development and succession planning

Key Requirements

Education

• Bachelor's or Master's degree in Finance, Accounting, Business Administration, or related field
• Professional certifications (e.g., CPA, ACCA, CMA) are preferred

Experience

• 10–15+ years of experience in billing, revenue operations, finance, or accounting
• Proven experience in senior leadership roles (e.g., Head of Billing, Revenue Operations Leader)
• Experience in banking, financial services, insurance, or investment sectors is highly preferred

Skills & Competencies

• Strong knowledge of billing systems, invoicing, and revenue processes
• Understanding of financial regulations and compliance requirements
• Expertise in revenue assurance and reconciliation
• Analytical and problem-solving skills
• Leadership and team management
• Excellent communication and stakeholder engagement
• Customer-focused mindset

Key Performance Indicators (KPIs)

• Billing accuracy and error rates
• Revenue leakage and recovery metrics
• Days Sales Outstanding (DSO) and collection efficiency
• Timeliness of billing cycles
• Customer satisfaction related to billing
• Compliance and audit results

Preferred Attributes

• Experience with ERP and billing platforms (e.g., SAP, Oracle)
• Exposure to digital billing and automation solutions
• Experience in large-scale or multinational financial institutions
• Strong collaboration with finance, IT, and operations teams

Compensation & Benefits

• Competitive executive salary
• Performance-based incentives
• Executive benefits and allowances

Apply for Position

• Or refer someone
• Share