Customer Payments Advisor - Hybrid

• ✨ Kick‑start your next career move with Capita Ireland ✨
• Customer Payment Advisor | Start date: 4 August 2026
• Are you a people‑person who loves solving problems and helping customers find the right solution? 💬
• Do you want a role where your empathy, communication skills, and confidence truly matter?
• 👉 We want YOU on our team.

🌟 Why you’ll love working with us

• Hybrid working – enjoy the best of both worlds from home and our Little Island office
• A friendly, supportive team culture where success is shared
• Real opportunities to grow your career with a trusted global brand

💼 About the role

As a Customer Payment Advisor (Collections), you’ll

• Speak with customers in a professional and compassionate way
• Help customers understand their options and agree on realistic payment plans
• This is more than just a job—it’s a chance to build confidence, develop valuable skills, and be part of something meaningful.
• 🚀 Ready to take the next step? Apply now and start your journey with Capita.

Job title

Customer Payments Advisor - Hybrid

Job Description

Salary & Benefits

€29,432.00 per annum, company matched pension, life assurance, high street discounts, refer a friend & earn scheme plus many more!

Shift

You'll be working on rotational shifts covering the period Monday to Sunday between 8am - 8pm. You'll work shifts between your home address & at our office in Little Island after training & grad bay.

Training & Grad Bay (fully onsite)

You will receive full training and support to allow you to have the tools and knowledge to succeed in your role. Your training & grad bay period will be delivered in our Little Island office for the full duration.

Work Location

You will work from home and our office in Little Island, our office address is

Capita Customer Solutions

2 Eastgate Rd

Castleview, Little Island

Co. Cork

T45 EK50

Your duties will include

• Handling inbound and outbound calls to customers
• Contacting customers who have outstanding debt on their account
• Assist customers by ensuring they are back on track with outstanding payments
• Setting up payment plans for customers
• Setting up Direct Debits
• Calculating outstanding debt amounts
• Taking payments from customers
• Taking customers through their account, providing a breakdown of their account.
• Explain debt to each customer and how this is made up and what is outstanding/owing
• Taking customers through steps to get their account back up to date and on track
• Trying to avoid customers being disconnected by offering solutions to make payments

Required experience

• Previous experience working in similar environment and ideally within a customer collections role
• Able to work comfortably to targets
• Being highly methodical with a thorough attention to detail
• Strong communication skills and the ability to build rapport with all callers
• Having excellent organisational skills
• Having the ability to work to stringent customer service SLA’s and KPI’s
• MS Excel skills
• Showing excellent PC and data entry skills with the ability to use multiple systems at any one time
• Bringing a proactive attitude with the ability and ambition to develop role in the future

Role Benefits

• 22 days holidays plus bank holidays
• Opportunity to buy additional holidays
• Access to Wrkit – giving you access to Lifestyle Savings, Discounts on Learning Courses & Tailored Lifestyle plans to support your Wellbeing
• Cost of eyecare vouchers for eye examinations and money towards glasses if required
• Access to Capita pension scheme
• Access to Employee Assistance Programme
• Life Assurance Benefit
• Cycle2Work Scheme

Interested?

If this role sounds of interest to you, then we'd love it if you complete our short application form. A member of our Resourcing Team will contact you to discuss your application further. We can't wait to hear from you!

Location

Little Island ,

Ireland

Time Type

Full time

Contract Type

Permanent