Software Engineering SMTS, Salesforce

Software Engineering SMTS, Salesforce

Office hybrid in San Francisco, New York City or Dallas

As a Senior Member of Technical Staff (SMTS), you will be a key technical contributor who designs, develops, and delivers high-quality Salesforce solutions. This role combines deep technical expertise with collaborative problem-solving to drive innovation and business impact. You will take ownership of complex technical challenges and implement scalable solutions that align with enterprise objectives.

What You'll Do

Technical Design & Development

• Design and implement complex Salesforce solutions across Sales Cloud, Service Cloud, and custom applications
• Develop solutions using Agentforce, Agent Builder, and AI-driven Salesforce capabilities
• Build sophisticated automation using Flow Builder, including orchestration, screen flows, and auto-launched flows
• Write clean, efficient, and well-documented Apex code following platform best practices and design patterns
• Design integration solutions using REST APIs, Platform Events, Change Data Capture, and infrastructure discovery tools

Platform Innovation & Optimization

• Analyze Salesforce releases and proactively recommend features that add business value
• Troubleshoot complex platform issues using deep understanding of Salesforce architecture, order of execution, and governor limits
• Leverage AI-assisted development tools (e.g., Cursor, GitHub Copilot, Agentforce) to accelerate delivery and enhance code quality
• Utilize advanced developer tools including Apex Log Analyzer, Query Plan Tool, and Event Monitoring

Collaboration & Leadership

• Partner with Business, Product, Architecture, Engineering, and QA teams to deliver scalable, high-performance solutions
• Participate in solution design sessions, providing technical recommendations and architectural input
• Collaborate on roadmap planning and contribute to architectural decision-making
• Mentor and develop team members through knowledge sharing and code reviews
• Contribute ideas and feedback across the team's portfolio of projects

Specialized Focus Areas

• Design hierarchical data models and self-referential relationships for Configuration Item (CI) dependency mapping
• Implement ITIL Service Configuration Management principles
• Build automated data reconciliation and normalization rules

What You'll Bring

Required Experience & Skills

• 8+ years of hands-on experience in the Salesforce ecosystem with demonstrated independent delivery
• Advanced proficiency in Apex development, including triggers, batch processing, queueable Apex, and asynchronous patterns
• Strong expertise in Agentforce, Agent Builder, and Salesforce AI features
• Experience with Lightning Web Components (LWC) and the Lightning UI framework
• Proficiency in REST/SOAP APIs, web services, and integration patterns (event-driven, batch, real-time)
• Deep understanding of Salesforce platform fundamentals: data model, security model, order of execution, and governor limits
• Experience with test automation (Apex tests, integration testing, regression automation)
• Solid experience with Sales Cloud and Service Cloud configuration and customization
• Proficiency with Git, modern IDEs (VS Code, IntelliJ, Eclipse), and CI/CD tools (Jenkins, GitHub Actions, GitLab CI)
• Experience with Agile methodologies (Scrum, Kanban)
• Relevant Salesforce certifications (Platform Developer I & II, Administrator)

Preferred Experience & Skills

• Experience with Salesforce DX, scratch orgs, and CLI tools
• Familiarity with MuleSoft AnyPoint Platform for enterprise orchestrations
• Experience with managed packages, unlocked packages, or AppExchange development

Knowledge of CMDB and ITIL Service Configuration

For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.