Freight Operator (Import/Export)

In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit. Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.

Job Description

The Freight Operator is responsible for the fast and efficient flow of goods on behalf of our customers from the sender to the receiver.

This role holds a number of responsibilities

Customer Service

• Providing comprehensive logistics solutions based on the needs of the client.
• Maintaining excellent communication with customers, providing timely updates of shipments.
• Evaluating potential clients’ shipping needs and recommending appropriate solutions.
• Assessing carrier performance based on customer feedback and implementing changes where necessary.
• Establishing relationships with vendors and suppliers to develop new business opportunities.
• Negotiate and arrange transport of goods
• Communicating with carriers relating to transport updates, issues affecting the carrier, delivery times etc.
• Resolve any issues that may arise during shipping, such as delays or damaged goods.

Administration

• Tracking shipments using WMS software system (Azyra/SAP).
• Prepare and process documentation required for customs clearance and other international shipping requirements.
• Reviewing shipping documentation to ensure compliance with company standards and industry regulations e.g., customs.
• Ensure all customs procedures/regulations for freight are complied with to maintain AEO Status.
• Accessing multiple data bases to monitor, track, and verify incoming and outgoing shipments.
• Non-conformance reporting in accordance with the KPI’s.
• Create, update, and execute SOPs for new and existing processes.

Accounts

• Assisting with the identification of cross sell/up sell opportunities to the customers.
• Responding to tender requests and providing quotations.
• Coordinating with shipping companies to negotiate rates and schedules for shipments.
• Statement reconciliation and ensure carriers are paid on time.
• Assisting with resolving any billing/equipment disputes that arise from operational activities.
• Understand and input applicable financial components of shipments for proper billing of customers.
• Bad debt management
• Profitability weekly reviews

Freight Forwarding

• Understanding the importance of Standard Trading Conditions and their incorporation into International Contracts.
• Understanding the difference in the level of liability when acting as an Agent or as a Principal/Carrier.
• Know the complete and accurate information (Shipper’s Instructions) to be received in writing from the Shipper for every consignment.

Knowledge & Other Skills

• Proven experience in Sales, Marketing, or Customer Service role.
• Previous experience using in freight/transport industry.
• Excellent attention to detail.
• Computer-competent with a working knowledge of Microsoft Office and WMS.
• Customs knowledge and experience.
• Strong organisational skills and coordination abilities
• Excellent communication and interpersonal skills
• Keen on working in a fast-paced environment.
• Third-level qualification in related field.