Senior Document Writer

Overview of the Role

The Senior Document Writer is responsible for delivering high-quality documentation that supports the success of the company’s products and services. This role involves creating clear, user-friendly guides, detailed task instructions, and comprehensive workflow overviews, while ensuring all client processes are accurate, up-to-date, and aligned with VBP clients’ preferences. The Senior Document Writer also drives documentation standards, promotes best practices, and provides guidance to ensure consistency and continuous improvement across all documentation efforts.

Major Responsibilities

Collaborate with the Onboarding Team and Client Collaboration Stream to document initial tasks from newly onboarded clients, including upgrades or process changes.

Produce high-quality, easy-to-understand documentation, including

• Swimlane diagrams (process flow diagrams showing roles and responsibilities)
• Procedures/Key Steps (step-by-step task instructions)
• Process manuals (detailed “how-to” guides for systems and tools)
• Document existing processes and ensure all client processes are accurate, complete, and up to date.
• Use visuals such as images, diagrams, and charts to enhance user understanding.
• Convert training videos into structured, user-friendly process guides and manuals.
• Support onboarding activities by contributing to the documentation required for smooth transition into BAU operations.
• Design and develop a robust policy and controls framework to support scalability and transition to a shared services finance centre of excellence.
• Identify process gaps and recommend improvements across expense capture, workflow solutions, and delegations of authority.
• Partner with the Group Financial Control team to align policies and procedures with accounting standards, regulatory requirements, and operational delivery.
• Develop business requirement definition documents to capture requirements, expected outcomes, and ensure effective handover and execution.
• Support discovery phases to scope requirements and drive a structured onboarding approach.
• Ensure alignment with engagement and resource models to support efficient service delivery and clear ownership.
• Drive documentation standards, governance, and continuous improvement to ensure consistency, quality, and scalability across all documentation.

Complete specific tasks to document client processes and maintain/update client intranets, including

• Editing client training videos
• Preparing workflows and swim-lane diagrams
• Preparing manuals or step-by-step guides of client processes

Requirements

• Graduate of any four-year course, preferably AB Linguistics, AB Communication Arts/Mass Communication; or
• Excellent written and communication skills in English.
• Strong working knowledge of MS Office (SharePoint, Outlook, Word, Excel, PowerPoint);

Basic familiarity with the following tools

SharePoint/MS Office

Screensteps

Lucidchart/Visio

Highly organised and keen attention to detail.

Benefits

• 500K per incident HMO coverage + Dental & Optical benefits ​
• 2-week paid Christmas vacation​
• Electricity & Data subsidies​
• 25K Educational Assistance ​
• Training and equipment will be provided​
• Fixed Schedule of Mon-Fri from 7 AM to 4 PM​
• Visit website

ABOUT US

VBP is an Australian company with operations in the Philippines that provides business growth, consulting, and delivery capabilities to more than 260 of the most innovative and disruptive financial services firms across Australia.

Our consulting-led approach leverages services in strategy, process improvement, intelligent automation, data analytics, and operations. We specialise in supporting financial firms, accounting practices, and mortgage brokers.

HOW WE STARTED

In 2013, VBP embarked on a visionary journey to transform how advice is delivered in Australia. From humble beginnings, we steadily evolved and embraced an open book management system by adapting the Great Game of Business in February 2021, and in the same year, we secured our first Great Place To Work certification.

Expanding our reach became a defining theme in our journey. In July 2022, we proudly celebrated the achievement of 1000 dedicated Team Members.

We have offices in Cebu and in Cagayan de Oro, with our third and newest office launched last August 2023 at JEG Tower. 2023 marks a pivotal moment for our business as we completed the strategic acquisition of Elixir Consulting, strengthening our position in the Australian Consulting space and supporting our expanded service offering. We also won our GGOB Healthy Company Award, maintained our GPTW certification and ISO certification, and became a certified B Corporation.

These milestones reflect not only our commitment to growth but also the vibrant community we’ve fostered, laying the foundation for a remarkable legacy as expert growth partners for Australian financial services firms.

WHAT WE OFFER

we have a deep understanding of the everyday challenges and insights into the strengths of enterprises we encounter. At VBP, we specialise in enhancing operational efficiencies and addressing cost-to-serve challenges for financial services firms. Our focus revolves around four key service:

Accounting, Bookkeeping, and Report Management

Financial Planning Assistance

Mortgage Broking Assistance

Paraplanning

In addition to these core services, we offer tailored business consulting services to optimise back-office operations across these four critical areas. With its offers and services, VBP aims to streamline Australian financial service firms’ operations and elevate their business to the next level.

To learn more about us, visit http://vbp.au.

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