Client service manager / Spanish - Madrid based

Key Responsibilities

• Activity Management:
• Consolidate and validate Key Performance Indicators (KPIs) for site activities.
• Contribute expertise to various projects and identify key personnel to involve.
• Develop and implement action plans to improve KPIs.
• Team Management:
• Develop team leaders and employees.
• Assess and approve recruitment needs within your scope, aligning with the company's "caring" values.
• Define and challenge collective and individual annual objectives for the team.
• Collaboration:
• Serve as the liaison to the Regional Manager, providing visibility into team activities.

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Requirements

Education: Mín. Bac 2y +

Successful experience in team management, demonstrating leadership and coordination skills.

Quality: interpersonal skills/Stress management: knowing how to manage complex or conflictual situations

Organization and planning: Good management and distribution of tasks

Data analysis: Ability to monitor KPI's, ability to interpret performance indicators Languages: good command of English and Spanish, mastery of other foreign languages ​​is an asset

Benefits

• Meal allowance: 9 EUR/day worked
• Transport allowance: 50 EUR/month (Gross amount)
• Annual performance bonus (paid in April each year) up to 170 EUR gross (variable amount)
• Quarterly bonus: up to 200 EUR gross per quarter (variable amount)
• Annual bonus (paid in December of each year), the rate is 5,000EUR of the annual base salary (variable amount depending on the achievement of objectives)
• Insurance: Insurance membership from the 1st day of integration (payable by the employer)