IT Infrastructure Analyst (Networks and Telecoms)

Reporting to the Network and Infrastructure Manager, the IT Infrastructure Analyst will be responsible for oversight of SGN networking infrastructure ensuring that offices, remote workers, cloud datacenters and phone systems stay seamlessly connected and secure. The IT Infrastructure Analyst primary responsibilities: • Operate, monitor and fine tune alerting systems within SGN’s Cloud environment. Systems such as Cloudwatch and LogicMonitor with a view to reducing false positives and streamlining alerts. • Work alongside the Network, Cloud Comms specialist functions with performing BAU, project change and documentation. • Proactively learn the SGN infrastructure, Cloud and Physical infrastructure to SME level. • Work alongside other team members, assist and supply cover / support where required. • Act as an advisory consultant in selected key fields to SGN’s internal customers. • Assist in the troubleshooting of infrastructure services in the event of incident declaration. • Assist operations teams in their understanding of SGN’s infrastructure environment. Key Responsibilities: Methodology Processes • Provide technology authority for selected fields within the Infrastructure group. • Ensure the group adhere to all standards, methods, tools and ways of working • Apply a continuous improvement mindset. • Promotes the Networking and Comms CoE and ensures appropriate evangelizing and exploitation on the Networking, Comms and SRE technologies. • Providing professional coaching to other functions both internal and external to the Network and Infrastructure group. • To be vigilant about security and adhere to best practices in order to secure our cloud infrastructure services. Stakeholder People Management • Create strong relationships with Business and IT Stakeholders • Work closely with Business Solutions, Architecture, Service Delivery and Project Delivery to deliver successful technology change for the good of SGN. Planning Resources: • Ensure delivery of technical Work Packages to time, budget and quality • Ensure delivery costs are accurately estimated, presented and agreed • Ensure dependencies, risks and issues are understood and dealt with • Along with Architecture, define standards, tools, methods and patterns for Networking and Comms delivery • Ensures that the CoE is working closely with Architecture to define improvements in tools, technology, enhancing patterns and re-use of assets Key Skills: Education: • Degree in an IT or IT aware subject or NVQ Experience: • Demonstratable experience of setup and configuration of enterprise estate monitoring Cloudwatch, Logic Monitor etc. • 3 Years demonstratable experience working with corporate enterprise infrastructure. • Experience of working with Firewalls, Cloud technologies and Enterprise networks. • Experience of working as part of a team, delivering IT infrastructure projects. Required Key behaviours and style indicators: • Attention to detail • Good interpersonal and communication skills. • Collaborative team player. • Ability to lead and take control when required to do so • Assertive and driven • Good at building rapport and influencing at all levels • High energy and a desire to succeed