RPA Engineer

At HedgeServ, we’re redefining what’s possible in fund administration. With more than $700 billion in assets under administration, we partner with the world’s most forward-thinking investment managers – across private equity, private credit, endowments, hedge funds and more – to deliver seamless, tech-enabled solutions that drive performance. Our proprietary platform, enhanced by machine learning and robotic process automation, gives clients real-time insights and unmatched control over their operations. Alongside our technology, we offer award-winning service through our team-based approach -- led by a deeply experienced team of industry experts. Our solutions span the full investment lifecycle, including fund accounting, middle office, risk, compliance, tax, and investor services. We’re a future-focused company, empowering our people through a robust career development framework, clear career trajectories with structured learning paths, training, and progression plans. We invest in leadership development and in our collaborative culture, creating space for talent to grow. Our corporate values – Relationships, Support, Innovation, and Expertise – create a sense of shared purpose and belonging, and we recognize our employees sit at the core of our success. We continue to innovate and evolve through our employees, working together to achieve our shared vision and mission. HedgeServ supports employees through a variety of offerings, including remote and hybrid working arrangements, and fully paid comprehensive health and well-being benefits. We’ve been recognized as an employer of choice, earning a top 100 workplaces designation. Founded in 2008, HedgeServ has grown into a global organization with over 2,000 experts across the globe, with offices in the United States, Grand Cayman, Ireland, Poland, Bulgaria, Luxembourg, the Philippines, and Australia. We’ve earned numerous accolades, including Top Overall Administrator, along with #1 rankings for providing alternative asset services in Accounting, Technology, Client Service, Investor Services, Alternative Fund Expertise, Reporting, and Regulatory Expertise. Department Overview The Global Application Support team delivers technical and accounting support services, enabling the required processes for the business. First line Operations Support is the Service Desk team, which provides initial triage and escalation for all production affecting issues and requests. The Core Support team troubleshoots and configures a broad suite of critical production applications while liaising with business, development and infrastructure teams. The Reconciliation Support team maintains the Reconciliation Console, manages the processing of position and activity files from brokers and establishes a secure FTP delivery method for daily reports. The Accounting Support team resolves data processing and calculation issues to ensure timely, accurate and consistent reporting as required for business needs. The Robotic Process Automation (RPA) Support team maintains the process automation tools, develops/implements new automations and resolves requests/issues raised by the business for existing automations. Job Description The AI Engineer (RPA) will be responsible for developing, maintaining, and enhancing RPA solutions that streamline business operations. This role requires strong technical expertise in automation tools, programming languages, and AI technologies, along with the ability to analyze and resolve issues in a fast-paced environment. Key Responsibilities Develop new automations and enhance existing ones based on stakeholder requirements Troubleshoot and resolve issues logged by users in a timely and effective manner Participate in ideation, planning, testing, and rollout phases of automation projects Create and maintain comprehensive documentation for solutions and processes Test new automation features and provide constructive feedback Collaborate with cross-functional teams to identify automation opportunities and assess feasibility Design and integrate AI capabilities into automation workflows, including Machine learning models for predictive analytics and decision-making Natural language processing (NLP) for interpreting unstructured data and enabling conversational interfaces Intelligent document processing (IDP) for extracting and classifying data from scanned documents, PDFs, and emails Evaluate and implement AI tools and platforms that complement RPA solutions Monitor AI-enhanced automations for performance, accuracy, and compliance Amenable to work during US hours Required Qualifications Four-year degree in Computer Science, Information Systems, or related field Minimum 5 years of experience with RPA tools such as Blue Prism and/or Power Apps Strong programming skills in Python and/or .NET (C#) Experience with Microsoft 365, SharePoint, and collaboration platforms Knowledge of GitHub, Jenkins, JIRA, Notepad++, PMP, Proofpoint, WinSCP Understanding of Azure and AWS services such as Azure Functions, AWS Lambda, and AWS Step Functions Understanding of REST APIs and database interactions Familiarity with test automation tools and frameworks Experience with AI/ML frameworks and libraries such as TensorFlow, PyTorch, Scikit-learn, or Azure ML Knowledge of NLP tools (e.g., spaCy, NLTK, Azure Cognitive Services) Experience with OCR and IDP platforms (e.g., ABBYY, UiPath Document Understanding, Amazon Textract Excellent analytical and problem-solving skills At HedgeServ, our people are at the core of everything we do. We aspire to grow and challenge the status quo and it is our high calibre talent that drives our progress. We deliver success with the biggest clients because we have the best people working for us. We're committed to rewarding performance with competitive salary & benefits packages and ongoing learning and development opportunities. If you’d like a challenging and rewarding career, we’d love to hear from you. HedgeServ has a culture of innovation, excellence, and continuous improvement which has continued to evolve through our employees. Our corporate values create a sense of shared purpose and belonging as we work together to achieve the vision and mission of HedgeServ. We experience successful results through demonstrating the below values and behaviors which are at the core of how we communicate with employees and clients. We work in partnership with each other and our clients; collaboration is at the core of what we do. We work collaboratively, focusing on end-to-end ownership and autonomy in our processes. We share knowledge across our teams and offices to gain expert and diverse views. We develop long-term relationships through investment and commitment to our employees and clients. We communicate in personal, inviting, and authentic ways whether face-to-face or virtually. We empower and trust employees so they can realize their full potential on an individual and organizational level. We leverage our global reach for positive local impacts. We focus on employee health and well-being. We are empathetic and committed to diversity and inclusion. We listen to each other and think about what we want to say and then respond. We embrace corporate social responsibility and our ability to impact and enrichen the lives of our team, their families, our clients, and the world around us. We embrace an entrepreneurial spirit and growth mindset where change is a positive dynamic. We confidently challenge the status quo with respect and positive intent. We offer a leading-edge suite of proprietary technology applications. We rapidly adapt to current information, changing conditions, or unexpected obstacles. We act with vision, agility, and resilience. We listen to each other’s ideas and value diverse perspectives. We are the most experienced team of industry experts. We share our knowledge with each other to make us stronger; we share our knowledge with our clients to make them stronger. There is no question we can’t answer, nor any problem we can’t solve. We cultivate a productive and agile environment which allows us to anticipate our clients’ needs and consistently deliver solutions in real time. We embrace an entrepreneurial spirit while leveraging the resources of a global organization. We scale our resources to meet the requirements of our clients. We foster continuous training and professional development.