About The Role

**Must be based in Johannesburg (On-site or Hybrid)

Consult with clients independently - ask the right questions for unclear briefs, surface assumptions, and align with stakeholders without needing direction
Lead design end-to-end across discovery, definition, ideation, prototyping, testing, and delivery within agile sprint cycles
Facilitate working sessions, design reviews, and client presentations with professionalism and confidence
Translate complex regulatory, compliance, and domain constraints into clear, usable product experiences
Collaborate daily with product managers, engineers, QA, etc. - contributing meaningfully to backlog refinement and sprint planning
Champion the user: Conduct and synthesise research, usability tests, and analytics to ground design decisions in evidence
Produce high-fidelity prototypes, interaction specs, and developer-ready deliverables that reduce engineering ambiguity
Maintain and contribute to design systems, pattern libraries, and documentation
Manage your own time and deliverables across concurrent work streams without supervision
Informally mentor junior designers and model strong design craft and process standards

Mastery of Figma (Components, variables, auto-layout, prototyping, Figma Makes)
Strong visual design sensibility: Typography, colour, spacing, hierarchy, accessibility (WCAG 2.1 AA compliance embedded in workflow, not bolted on)

User-centred mindset with comfort across qualitative and quantitative research methods
Ability to clearly define and articulate problems before jumping to solutions
Experience mapping user flows, etc.
Data-literate: Can interpret analytics, define success metrics, and use data to prioritise decisions
Understanding of how design decisions affect business and technical constraints

Excellent written and verbal communication - adapts tone for technical teams, executives, and end-users
Confident facilitator across workshops, sprint ceremonies, client showcases, and design crits
Active listener who asks precise, well-timed questions to clarify intent
Comfortable challenging assumptions and pushing back constructively on bad briefs or scope creep
Diplomatic but direct - can navigate differing opinions and land on decisions that move work forward

Experienced working embedded in cross-functional agile squads
Understands the sprint lifecycle and how to deliver design at the right fidelity for each stage
Comfortable with ambiguity - can progress work with incomplete information and course-correct efficiently
Proactively flags risks, dependencies, and blockers rather than waiting for them to escalate

4–7 years of professional product design experience (agency or in-house)
Demonstrable experience in at least one of: Fintech, banking, insurance, payments - and/or medtech, health-tech, clinical platforms
Portfolio showing end-to-end case studies with clear problem framing, process, and measurable outcomes
Track record of working directly with clients or senior business stakeholders
Experience designing for mobile (iOS/Android) and web; responsive design principles second nature
Exposure to design system creation, governance, or significant contribution
Familiarity with research tooling: Maze, Lyssna, Google Analytics, etc

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Intermediate Product Designer