Reservations & Administration Coordinator - Work from Home (Dayshift)

We are seeking a highly organized and customer-focused professional to manage charter bookings and support day-to-day operations. The ideal candidate ensures smooth scheduling, accurate documentation, and exceptional service for clients while coordinating closely with internal teams.

Monitor and manage incoming enquiries through shared email inboxes, website enquiries, and agency channels.

Coordinate bookings across multiple boats, booking sources, and agency platforms.

Check availability, confirm booking details, and ensure reservations are accurately entered into the system.

Maintain booking records and block dates accurately in Google Calendar and related booking tools.

Raise and issue invoices using Xero for booking agents and direct customers.

Communicate booking details, timings, and customer information clearly and accurately.

Support efficient turnaround of booking enquiries, with a focus on closing booking loops promptly.

Manage last-minute booking requests and schedule adjustments where required.

Liaise with internal stakeholders to ensure bookings, customer details, and operational requirements are communicated effectively.

Maintain accurate records, documentation, and booking administration across multiple systems and references.

Provide general back-of-house administrative support relating to reservations and customer coordination.

Assist with basic website backend updates, such as updating boat availability, sold notices, or simple page changes.

Support seasonal social media scheduling and post setup using existing tools and supplied content.

Follow documented booking procedures and support handover or process continuity where required.

Support crossover into related administration functions as the role develops.

Other position-level duties as they arise.

Requirements

• At least 3 years of experience in reservations, bookings, administration, customer service, or a similar coordination role.
• Strong organisational skills with the ability to multitask across multiple bookings, systems, and priorities.
• High attention to detail and accuracy in booking administration and record keeping.
• Ability to manage the timely turnaround of enquiries and close booking loops efficiently.
• Experience using calendars, shared inboxes, invoicing systems, or booking platforms.
• Basic Xero experience or confidence raising invoices is preferred.
• Ability to work with multiple booking channels, references, and processes.
• Strong written and verbal communication skills.
• Ability to work independently while coordinating effectively with an onshore team.
• Flexible and willing to learn adjacent administration tasks as business needs evolve.
• Basic website backend or content update experience is advantageous.
• Basic social media scheduling or marketing support experience is advantageous.
• Experience in reservations, hotel bookings, short-term accommodation, property management, charter bookings, or similar environments is advantageous.
• Note: The official job title of this role is Reservations Agent.

Benefits

Why Join Twoconnect?

We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity:

Work setup – Work from home

Mon - Fri: 7:00 AM – 4:00 PM PHT(adjustments will be made for daylight saving time)

HMO with 1 free dependent and medical reimbursements

Government-mandated benefits

Work from home allowances

Opportunities to work with leading companies in Australia and beyond

Training programmes for career development

Engaging company outings, team activities and wellness sessions

Supportive, inclusive culture

Dedicated managers focused on your growth and success

Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities.

We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable.

Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee.

Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.

🔗 Learn more about us through our official pages

Website: https://twoconnect.com.au/

Careers: https://apply.workable.com/twoconnect-careers/

LinkedIn: https://linkedin.com/company/twoconnectau

Facebook: https://www.facebook.com/2woconnect/

Instagram: https://www.instagram.com/twoconnect_/

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Twoconnect is an Australian-owned managed offshoring services provider. We help improve efficiency and reduce operating costs by seamlessly integrating remote staff in the Philippines with local operations.