Membership Specialist

Overview

Application

Mission 💪

Our mission is to ensure that no one in the world has to suffer from a treatable skin disease because of an access issue ever again.

About Honeydew 👋

Honeydew is building a platform for hundreds of millions of people globally to access expertise and science-backed skin treatments, from prescription to retail.

Our tech-forward dermatology experience helps people with chronic skin conditions access licensed specialists, FDA-approved treatment, and ongoing support in record time (24 hours vs an industry average of 6 months).

Honeydew is the future of skin health — digitally native, scientifically rooted, integrated end-to-end (evaluation + treatments + lab tests), and powered by AI.

Opportunity 📈

At Honeydew, we're redefining how Americans access dermatology care — tackling huge barriers in access and cost with a model that makes getting evidence-backed treatment easy, affordable, and genuinely effective. The market is enormous, and we’ve only just begun to scratch the surface.

About the Role

We’re seeking a calm, empathetic, and detail-oriented Full-Time Membership Specialist to support our members remotely. In this role, you’ll respond to email and Slack inquiries related to memberships, ensuring a smooth, responsive, and respectful experience for each individual, including patients navigating sensitive situations.

Your Day-to-Day

• Respond to all membership emails within a 4-hour window during business hours.
• Monitor and respond to questions in Slack from members or internal teams.
• De-escalate and professionally handle emotionally sensitive inquiries from patients or members.
• Troubleshoot account access, billing, and membership status issues.
• Maintain clear documentation of interactions and flag any trends or issues.
• Communicate with internal teams as needed to resolve complex issues.
• Uphold privacy, empathy, and professionalism in every interaction.
• You’ll Thrive Here If…
• You love rolling up your sleeves and building from the ground up
• You love talking to people and being curious about their journey
• You care about finding the right match and best outcome
• You are empathetic, driven, and operate with high integrity
• You care about building and providing a great candidate experience
• You believe healthcare should be accessible to everyone, not just the privileged few
• You find joy in doing work that matters
• What We’re Looking For...

The Non-Negotiables

• Customer service experience.
• Proven ability to de-escalate tense or emotional situations with empathy and clarity.
• Excellent written communication skills—clear, kind, and concise.
• Reliable, self-directed, and able to work independently.
• Ability to manage time and prioritize while meeting the required 4-hour response window.

The Nice-to-Haves

Zendesk Experience

• Customer retention experience
• Dispute resolution experience

What You Get

• Full remote flexibility
• Direct impact you can measure
• Ability to grow within the company
• $100 monthly tech stipend
• Free Honeydew membership
• Direct access to new dermatology treatments
• 20% off Honeydew products
• Bi-monthly get togethers
• Peer-to-peer recognition through Motivosity
• Health insurance & HSA match
• 401(k) retirement savings with employer match
• Unlimited time off

Our Process

Assessment

• Interview - 30 minute video call
• Hiring Manager Interview - 30 minute video call
• Final interview - 30 minute video call

Offer

This is a full time virtual position with the hours of 9am-5:30pm, Monday-Friday. The compensation is $15.00 per hour