Plumbing Service Technician

• Deliver Excellence. Solve Problems. Build Customer Trust.
• At Ultimate Heating, Air & Plumbing, we’ve spent over 20 years building a reputation for excellence in the Boise Valley—and we’re continuing to grow.
• We’re looking for a Plumbing Service Technician who takes pride in their work, delivers high-quality service, and creates strong customer experiences on every call.
• This role is critical to our success—you are the face of the company in the home, responsible for solving problems, building trust, and representing our standard of excellence.
• If you are driven, accountable, and customer-focused, this is your opportunity to join a high-performing team.

What You’ll Get

Compensation & Benefits

• Pay: $18.00 – $40.00 per hour (Training Pay)
• Performance-based earning
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid Time Off & Holidays

Tools & Support

• Company vehicle, phone, and iPad
• Company-provided uniforms
• Fully stocked support and resources

Growth & Development

• In-house training school
• Ongoing technical and customer service training
• Leadership development opportunities

Team & Culture

• Strong team environment focused on performance and accountability
• Company events, bonuses, and perks (Boise Hawks tickets, team outings)
• Year-round work and career stability

The Role (What You’ll Own)

This is not just fixing plumbing issues—this is about delivering a professional, high-quality customer experience from start to finish.

You will

• Diagnose and resolve plumbing issues
• Educate customers and recommend solutions
• Represent the company with professionalism and confidence

Key Responsibilities

Service & Technical Execution

• Perform residential and light commercial plumbing repairs and installations
• Diagnose issues accurately and provide effective solutions
• Complete jobs efficiently while maintaining high-quality workmanship

Customer Experience

• Build trust with customers through clear communication and professionalism
• Explain issues and solutions in a way customers understand
• Deliver a 5-star service experience on every call

Performance & Accountability

• Take ownership of job performance and results
• Maintain productivity, efficiency, and quality standards
• Continuously improve through feedback and coaching

Standards & Consistency

• Maintain clean and organized job sites
• Accurately document job notes and service details
• Follow all company processes, procedures, and safety protocols

Team Collaboration

• Communicate effectively with dispatch, management, and team members
• Support team goals and contribute to a positive work environment

What We’re Looking For

• 21+ years old with a valid driver’s license and insurable record
• Ability to pass a background check and pre-employment drug screen (including marijuana)
• Plumbing experience:
• Apprentice or Journeyman plumbing license: Required
• Strong mechanical aptitude and attention to detail
• Knowledge of plumbing systems, codes, and safety standards
• Strong communication and customer service skills
• Ability to work independently and manage time effectively

Important

• This is a customer-facing role —professionalism and communication are critical
• You will be expected to deliver both technical excellence and customer experience
• Success in this role comes from ownership, accountability, and consistency

Experience

• Plumbing: 2+ years (Required)

License/Certification

• Apprentice or Journeyman Plumbing License (Required)