SME - Travel Airlines (Cebu)

• SME - Travel Airlines (Cebu) | Onsite
• at Tasq Staffing Solutions, Inc.
• On-siteCebu City, Cebu, PhilippinesPhilippines - CorporateFull-time
• Posted today
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Description

Start Date: ASAP

Work Arrangement: 100% Onsite (Cebu)

Nature of the Account: Travel Airlines

Type of Support: Non-voice

Shift: Singapore Time

Educational Requirement

College Graduate

Qualifications

• At least 1 year of experience
• Candidate must have at least a tenure of more than 3 months and handled either Voice / Chat or Email Transaction

Job Description

Manage escalated customer complaints and complex cases such as ticketing errors, refunds, and loyalty disputes, ensuring positive resolutions.

Collaborate with internal teams like Reservations and Airport Services for seamless issue resolution.

Document all case details and actions in the 1Point system and ARD tool.

Ensure timely handling of escalations within SLAs.

Analyze trends and recommend process or policy improvements.

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Expert staffing solutions—trusted, flexible, and efficient

Founded by experts with more than 100 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs.

We offer flexible, efficient and collaborative solutions to any organization. Whatever your staffing requirements may be, you can expect exceptional service from our team.