Loan Servicing Account Analyst

Loan Servicing Account Analyst

Consumers Credit Union is looking for a passionate Loan Servicing Account Analyst to join our team. As a Loan Servicing Account Analyst, you will manage the credit union’s growing secondary market portfolio in accordance with investor, guarantor, regulatory and internal standards.

What you’ll be doing

Responsible for managing all areas of investor relations (secondary market and private investors i.e. participations) relating to the portfolio including but not limited to:

Custodial Reconciliations

Loan Level Reporting

Investor Servicing and Reporting Compliance

• Responsible for advising management of necessary changes to policy, procedure or system administration to ensure the proper servicing of loans per Investor and PMI guidelines.
• Assist collections department with investor requirements and claim filing.
• Work unapplied funds processing.
• Responsible for accuracy of credit bureau reporting.
• Respond to credit bureau validation and error disputes.
• Work quality control and exception reports.
• Manage relationships with investors and respond promptly to all inquiries
• Monitor interest accrual and rate changes.
• Demonstrate knowledge of all Credit Union products and services
• Provide superior member service
• Assist in any area as directed by the manager

What you’ll need

• Bachelor’s Degree preferred or loan servicing, accounting or equivalent experience required.
• Excellent communication and analytical skills required.
• Microsoft Excel knowledge is required
• Knowledge of secondary market practices, including regulatory compliance standards associated with the servicing of loans is preferred.
• Strong ability to interact and work on teams with employees at all levels and within all credit union departments.

What you didn't know about the team

At Consumers, you're joining a team that works closely together and counts on one another. You'll find the people here enjoy an unusual high level of camaraderie.

Perks

Consumers offers outstanding health, dental, and vision plans and an excellent health insurance plan, which features low copays at the doctor and a low deductible for major medical. A 401(k) plan that provides a 100 percent match up to your first 10 percent of contribution following 60 days of employment. Plus generous paid time off, paid gym memberships, in-house training, wellness programs, life coaches, tuition reimbursement, and more. And don’t forget, loan discounts.

We are committed to Equal Employment Opportunity.

We are a proud Veteran & Military Friendly Employer.