About The Role

Senior Account Analyst

About the Role

Asurion is seeking a Senior Analyst for the Client Program Management Team. This client-facing role serves as a trusted technical partner, working across Technology, Analytics, Product, Marketing, and Legal teams to support key clients. You’ll manage system integrations, troubleshoot complex issues, deliver data-driven insights, and support strategic initiatives.

Key Responsibilities

Act as a primary technical point of contact for clients on system integration, enhancement, and troubleshooting initiatives
Serve as lead client liaison on critical technical projects, driving deeper Asurion and client integration
Support the account team on pilot reporting for new growth initiatives
Perform in-depth analysis using internal applications, application log reviews, and enterprise databases to diagnose issues and identify trends
Write and optimize SQL queries to analyze large datasets, uncover root causes, monitor performance, and support decision-making
Build and maintain insightful dashboards and reports using PowerBI, OpenSearch, Excel, and other visualization tools
Lead or support technical project initiatives, including scoping, tracking progress, and coordinating cross-functional teams
Participate in client-facing calls and meetings to discuss system performance, project status, and technical solutions
Collaborate with internal stakeholders (Technology, Product, Analytics, Legal, etc.) to resolve issues, implement improvements, and deliver exceptional client outcomes
Leverage AI tools and capabilities to enhance analysis, automate routine tasks, and drive operational efficiency
Troubleshoot system behavior and integration points across complex enterprise environments
Manage multiple priorities with persistence and a solutions-oriented mindsey

Qualifications

Required

Strong SQL and data analysis skills
Experience with PowerBI (preferred) and Excel
3+ years in technical analysis, integration, or program management
Strong communication and project management skills
Bachelor’s degree or equivalent experience

Preferred

IT, programming, or software support background
Industry experience (insurance, tech services, etc.)
Experience with AI tools
Client-facing or account management experience

Key Success Factors

Technical Curiosity & Problem-Solving: Ability to dive deep into systems, logs, and data to get to the root of issues
Client Focus: Excellent communication and relationship-building skills with the ability to explain technical concepts clearly to business audiences
Adaptability & Persistence: Comfortable managing a wide variety of tasks and priorities in a fast-paced environment
Collaboration: Strong interpersonal skills and the ability to influence without authority across multiple internal teams
AI Fluency: Comfortable leveraging generative AI and other tools to accelerate analysis and insights