Cluster Lead- Facilities Services

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Team Management

• Ensure adequate staffing and manpower planning.

Client Relationship Management

• Act as the primary escalation point for client concerns.
• Build strong relationships with client stakeholders.
• Conduct periodic review meetings with clients.
• Ensure high client satisfaction and timely issue resolution.

Financial Management

• Support revenue enhancement opportunities.

Vendor Management

• Ensure contract compliance and performance standards.

Compliance & Safety

• Ensure compliance with statutory, regulatory, EHS, and company requirements.
• Monitor safety practices and conduct safety audits.
• Ensure proper documentation and record maintenance.
• Drive zero-incident culture across all sites.

Reporting & Governance

• Prepare and submit operational MIS reports.
• Track KPIs, SLA performance, and action plans.
• Present performance updates to management and clients.
• Support business reviews and audits.

Continuous Improvement

• Identify opportunities for process improvement and cost savings.
• Implement best practices across all managed sites.
• Drive digital adoption and operational efficiency initiatives.

Branch Inspections

• Conduct scheduled inspections across all assigned sites.
• Evaluate site performance against organizational standards, SOPs, and client requirements.
• Identify operational, safety, compliance, and service-delivery gaps.
• Publish Branch Inspection Reports with actionable recommendations.
• Track action closure and drive continuous improvement across the cluster.
• Benchmark branch performance and share best practices across sites.

Location

On-site –New Delhi, DL

Scheduled Weekly Hours

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.