About The Role

At The South Bend Clinic , you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do.

With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

Benefits

Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
Access to a mental health benefit at no cost.
Employer provided life and disability insurance.
$5,250 Tuition Reimbursement per year.
Immediate 401(k) match.
40 hours paid volunteer time off.
A culture committed to community engagement and social impact.
Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

Responsibilities

Schedules diagnostic imaging appointments, including X-ray, ultrasound, mammography, CT, MRI, and other radiology procedures.
Reviews orders for completeness and accuracy and obtains any missing information before scheduling.
Coordinates appointment dates, times, locations, and required preparation instructions with patients and clinical departments.
Verifies patient demographics, insurance information, referrals, and authorization requirements.
Communicates procedure-specific preparation instructions to patients and answers general scheduling questions.
Prioritizes urgent requests and works with clinical teams to accommodate time-sensitive imaging needs.
Reschedules or cancels appointments as needed and promptly communicates schedule changes to patients and departments.
Maintains accurate and complete scheduling documentation within the electronic medical record and scheduling systems.
Provides professional, compassionate service while protecting patient privacy and adhering to HIPAA requirements.
Collaborates with radiology technologists, providers, clinical teams, and insurance representatives to resolve scheduling concerns.
Monitors schedules for accuracy and efficiency and works to maximize appointment availability and patient access.
Performs other duties as assigned.

Qualifications

Education

High school diploma or equivalent required.

Knowledge, Skills, and Abilities

Strong customer service, communication, and organizational skills. Ability to manage multiple priorities and work effectively in a fast-paced environment. Basic computer proficiency and accurate data-entry skills required. Must demonstrate attention to detail, professionalism, dependability, and the ability to maintain patient confidentiality. Previous scheduling, healthcare, medical office, or customer service experience preferred.

If you are committed to putting our patients first and helping shape the future of care, you belong at Duly.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.