Enterprise User Services Specialist

Responsibilities

• Oversee daily operation, troubleshooting, and issue resolution for all office technology equipment, including desktops, laptops, Microsoft Windows systems, printers, and related devices to ensure stable office system operations.
• Proactively identify technical issues, independently drive cross-team issue resolution, and provide efficient technical support and collaboration to internal employees using fluent Mandarin and English communication.
• Maintain core IT infrastructure such as Microsoft Windows 11, Active Directory, DNS, and DHCP.
• Provide technical support for trading room environments and trading applications, such as Bloomberg (relevant experience is a strong advantage).

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